West Valley Pet Clinic

Our comprehensive wellness programs focus on early disease detection and prevention through regular examinations, tailored vaccination schedules, and lifestyle recommendations. We evaluate each pet's unique needs based on age, breed, and health status to create customized care plans that promote longevity and quality of life. Our approach combines thorough physical exams with client education to empower pet owners in maintaining their animals' health between visits.

We provide complete dental care including professional cleanings, digital X-rays, and oral surgery using advanced equipment and anesthesia protocols. Our services address periodontal disease prevention, tooth extractions, and oral health maintenance through both in-clinic treatments and home care guidance. Digital imaging allows precise diagnosis of hidden dental issues while our ultrasonic scalers ensure thorough tartar removal with minimal discomfort.

Our diagnostic capabilities include digital radiography, ultrasound, endoscopy, and in-house laboratory testing for rapid, accurate diagnoses. These technologies enable non-invasive internal examinations, organ function assessments, and immediate analysis of bloodwork and other samples. Specialized equipment supports complex case evaluations while maintaining patient comfort and minimizing stress during procedures.

Specialized care for birds includes routine wellness exams, diagnostic testing, and surgical treatments performed by veterinarians pursuing avian board certification. Our services address species-specific nutritional needs, behavioral concerns, and disease prevention through comprehensive physical exams and laboratory diagnostics. Technicians trained in proper handling techniques ensure safe, stress-free visits for both pet birds and their owners.

We perform soft tissue and orthopedic surgeries using modern anesthetic protocols, advanced monitoring equipment, and post-operative pain management techniques. Our surgical services range from routine spays/neuters to complex procedures requiring specialized instruments and expertise. Outpatient surgeries allow quick recovery at home while our staff provides detailed aftercare instructions and follow-up support for optimal healing outcomes.

We're open Monday-Friday 8am-6pm, first and third Saturdays 9am-2pm, and closed Sundays.

We treat dogs, cats, birds, rabbits, guinea pigs, hamsters, and other small mammals but cannot care for reptiles or amphibians.

Yes, we create personalized vaccination schedules and care plans based on your puppy's age and lifestyle needs.

Our mobile services are currently suspended but we can refer you to local emergency clinics for after-hours care.

Yes, our online store offers prescription foods, medications, and parasite prevention products with home delivery.

We provide urgent care during business hours and partner with local 24-hour emergency clinics for after-hours critical care needs.

We would give 0 stars if possible. This clinic caused injury to my dog's ear--multiple bruises, abrasions, and swelling in his ear canal--then lied and refused to take responsibility. Several nights ago, we (my husband, daughter, and I) discovered a foxtail embedded in our golden retriever's right front paw. Unable to remove the foxtail ourselves, we contacted several vet clinics early the next morning.

West Valley Pet Clinic was the only facility with an available appointment in the afternoon, and I was the one who brought our dog to the appointment. The appointment started as usual, with Dr. Brons conducting a general examination of my dog's eyes, ears, teeth, and heart. She specifically mentioned his ears were "clear" and "smelled good." This will be relevant later. Dr. Brons and her assistant then brought my dog to the operation room for the foxtail probing, which I did not witness. Things seemed fine until my dog was brought back to me.

To start, Dr. Brons stated that she could not find the foxtail. My dog then began shaking his head vigorously, revealing extensive bruising and bleeding in his left ear. The most significant injury was a wound approximately 0.9 cm by 1.2 cm at the end of the vertical canal deep inside his ear. Even worse, I discovered that the foxtail probing had been conducted at the wrong spot. Dr. Brons refused to explain the cause of the bruises nor take responsibility for the ear injuries or procedure failure.

She and her assistant exited the room and never showed up again. Approximately 15 minutes later, the office manager informed me that the owner, Dr. Nesset, was en route to the clinic. While waiting, one receptionist dared to claim that we mentioned an ear infection as the reason for the visit. This obvious gaslighting is extremely inappropriate for a supposedly professional facility. There is no chance we mentioned ear infection given our dog did not have an ear infection, confirmed by this clinic's very own Dr. Brons during the appointment.

Upon Dr. Nesset's arrival, she briefly examined my dog's ear and insisted, "Trust me, this is definitely an ear infection, the scratch was caused by your dog. I am the most honest person in the world." I'd like to mention my dog is over 7 years old and has never kicked or scratched himself to cause one, much less multiple, wounds in and around his ear. Dr. Nesset then attempted to use a long cotton swab on my dog's bleeding ear, prompting me to shout, "Do NOT touch!" Dr. Nesset accused me of screaming at her and subsequently called the police.

While waiting for the police, we listened to the recording of my dog's appointment together (FYI visits at this clinic are recorded since they use AI to generate medical records). Dr. Brons can be heard in the recording saying exactly what I mentioned previously--that our dog's ears were "clear" and "smelled good." I pointed this out to Dr. Nesset, who only nodded and did not verbally respond. I informed Dr. Nesset that her clinic cannot evade accountability by fabricating stories to hide their abuse of my dog, and that dishonesty would exacerbate the situation. Dr. Nesset then yelled back, claiming her reaction was justified because she was provoked.

It is concerning to me that Dr. Nesset, this clinic's owner, has the philosophy that dishonesty can be "provoked."

The second part of the recording, taken in the operation room, was filled with loud background noise of staff chatting and laughing. After listening for approximately 15 minutes, we could scarcely identify any information pertinent to the foxtail probing. The unprofessional conduct displayed during the procedure was evident, as the background noise indicated a chaotic environment with little regard for my dog's pain.

It is apparent that my dog's physical and emotional well-being were not a priority, as this clinic's staff used whatever methods to forcefully restrain him. The next day, we sent our dog to an emergency clinic. This veterinarian treated the wounds in his ear with a one-time dose of an anti-inflammatory medication. There was no mention of an ear infection, again highlighting the lies told to us by West Valley Pet Clinic.

Due to severe swelling and pain of my dog's paw, a second foxtail probing could not even be conducted without sedation. This clinic may have its moments of providing fine care but they exhibited such a massive lapse in empathy, professionalism, and honesty during this situation and we are utterly disgusted. I urge you all PLEASE DO NOT bring your pets to this clinic--the staff cannot be trusted to treat your pets well and will not give you the grace of honesty. Given how smoothly the staff immediately attempted to lie, I can tell this not the first time they've treated a pet/pet's owner this way and it will not be the last.

They offer top tier service with the best prices! My cat is a new patient at this clinic and I am very happy with their service. The lab technician and the vet were very patient in answering my (many) questions and they were very thorough! Since our cat is a new patient, they spent a lot of time reviewing his history and informing us about his condition. They were also very honest (didn't try to upsell us) and gentle with our cat.

The prices are also pretty good! Before coming here, I called several other clinics and this was the absolute cheapest / most affordable. I also feel like this clinic had the best service because a few other clinics were kind of mean about informational calls and were very dismissive if you aren't a patient with them.

Im not from the area and just got a puppy a few weeks ago. Had a first visit with Dr. Brons and was very impressed. The front desk and everyone was so nice and welcoming. I think the copious good reviews speak for themselves!

I cannot say enough good things about West Valley. They have an absolutely amazing staff, who are passionate about providing the best possible care to their patients. I drive over 30 minutes to see them because of how thorough and accommodating they are. They take their time to go through every step of treatment, answering questions and confirming how to proceed. If you have any doubts about any of the treatment, they'll work with you to find an alternative solution.

A lot of clinics don't take patient grievances very seriously, but Dr. Groundwater and Eva have gone above and beyond in providing outstanding customer service. On several occasions, there were some miscommunications at my appointments. However, Eva and Dr. Groundwater both went out of their way to find the root of the problem, and worked with me to find solutions. Everyone here is absolutely lovely, and I cannot thank them enough for the amazing care and service they provide to both me and my pet!

The staff here is amazing, caring, and thoughtful. Their first priority is to their patients and I can really respect that. My animals are my life & Dr. Nesset and her staff treat my cat as if he was their own and I really value that.

Great staff and Doctor. Very responsive and responsible. My dog got very good care from the staff. Can't thank them enough for the great job they did. Highly recommended.

The staff here are very kind. They remember your dog from previous visits. They work with pet rescues which is how I got my sweet boy. They aren't out for money and truly care about my dog. They will take the time to discuss things with you and give you options while being cost transparent. I trust them 100% Photos of my baby Alfie just because! Alfie was scared at his first visit and tried to bite but they didn't hold it against him in the future. Very compassionate staff.