Business Details
8 Years
experience
Emergency
services
Your Trusted Partner for Pet Care Solutions
Heart + Paw was founded in 2018 by Dr. George Melillo, a seasoned veterinary professional dedicated to redefining pet care. Our mission is to become your trusted partner in pet parenthood, offering comprehensive services that prioritize your pet's wellness beyond traditional veterinary care. We combine advanced medical expertise with low-stress handling techniques to ensure every visit is positive for pets and owners alike. Our state-of-the-art facilities feature specialized veterinary care, grooming salons designed for comfort, and supervised daycare environments that promote socialization and exercise. We emphasize preventive care through customized Care Plans tailored to each pet's unique health and lifestyle needs.Our team of passionate professionals includes certified veterinarians, experienced groomers, and trained Play Coordinators committed to maintaining the highest standards of animal welfare. We operate under a leadership model that empowers local teams while maintaining industry-leading protocols for safety and quality. With locations across the East Coast and expanding partnerships, we're building a network of pet care centers where animals receive the same level of compassion and expertise we'd expect for our own pets.
Services
Veterinary Care
Pet Grooming
Dog Daycare
Pet Boarding
Care Plans
Teletriage
Pet Insurance
Dental Services
Surgical Procedures
Radiology
Details
- Year established: 2018
Highlights and features
- We implement low-stress handling techniques developed through years of veterinary research
- Our facilities feature state-of-the-art surgical suites and diagnostic equipment
- Care Plans customized to your pet's specific health and lifestyle requirements
- 24/7 teletriage access with licensed veterinary professionals
- Grooming stylists with industry-recognized certifications and specialized training
What people say
Calm and not afraid
Cleanest veterinary office
Made our visit amazing
Stress-free experience
Genuinely concerned for health
Services
Veterinary Care
Our full-service veterinary centers provide routine wellness exams, dental care, radiology, and surgical procedures using human-grade medical equipment. Our compassionate team emphasizes preventive care while maintaining readiness for urgent medical needs. Each facility combines advanced diagnostics with low-stress handling techniques to ensure optimal pet comfort during visits.
Pet Grooming
Professional grooming services include full haircuts, deshedding treatments, and spa packages with low-stress drying techniques. Our certified stylists use specialized equipment like non-slip tubs and quiet dryers to create comfortable experiences while maintaining hygiene standards through daily sterilization protocols.
Dog Daycare
Climate-controlled play areas with synthetic grass and advanced drainage systems provide safe socialization spaces. Certified Play Coordinators monitor activity levels while implementing behavior assessments for new dogs. The facility includes observation windows and maintains capacity limits to prevent overcrowding during supervised play sessions.
Pet Boarding
Climate-controlled boarding facilities offer size-appropriate kennels with daily housekeeping services. Our trained staff provides medication administration and accepts pets' personal food to maintain dietary consistency. Each location maintains strict vaccination requirements and includes access to on-site veterinary care when needed.
Care Plans
Customizable preventive care plans combine routine exams, vaccinations, and diagnostic testing tailored to each pet's age, breed, and lifestyle. Plans include unlimited teletriage consultations and technician visits with cost-saving packages that offer annual savings of $187-$297 through predictable monthly payments.
People
Dr. George Melillo
Chief Veterinary Officer
Dr. Melillo founded Heart + Paw in 2018 after identifying opportunities to improve pet care delivery. He leads veterinary operations across all locations while maintaining active involvement in developing clinical protocols and professional training programs.
Questions
What services does Heart + Paw offer for pets?
We provide comprehensive veterinary care, professional grooming, supervised daycare, boarding facilities, customized Care Plans, 24/7 teletriage, and pet insurance guidance.
How do Heart + Paw's Care Plans work?
Our Care Plans combine routine wellness services with preventive care tailored to your pet's specific needs. Plans include annual exams, vaccinations, diagnostic testing, and offer $187-$297 in annual savings through monthly payments.
Are grooming services available at all locations?
Grooming services are available at select Heart + Paw locations. Please check with your local facility to confirm availability and schedule appointments with certified stylists.
What sets your daycare apart from other facilities?
Our daycare centers feature synthetic grass, advanced drainage systems, and certified Play Coordinators who implement behavior assessments to ensure safe socialization in controlled capacity environments.
Do you offer emergency veterinary care?
While we don't operate 24/7 emergency clinics, our teletriage service connects you with licensed veterinarians 24/7 for urgent medical advice and guidance through our mobile app.
What vaccination records are required for services?
Dogs require Rabies, DHPP, and Bordetella proof; cats need Rabies and FVRCP. Puppies under 4 months don't need rabies. Please provide documentation before appointments.
Reviews (3)
John C.
Aug 18, 2021
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As I have heard from many others that have brought their dogs here, they don't finish the job. They returned our dog to us with zero haircut and charged the full amount because they ran out of time. How can you run out of time if you schedule the appointments? Went to give them a second chance and they refused to see my dog because of our disagreement in the past. This place will be closed soon because of the terrible customer service and literally stealing from customers. FYI stay away from Chelsea the groomer, acted like a dog pooping while grooming was the end of the world. It's just part of the job. If you don't like it, you can drive for Uber. Or learn how to work with animals. At least the facility looks clean? Only pro I can give to this location.
Samantha C.
Aug 09, 2021
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We started taking our pets here last year. We weren't allowed in the exam room bc of COVID. Not ideal but we understood. Now that things are starting to get back to normal, we STILL can't go back. The vet has treated our pets a half dozen times and we've never met them. We relay information through someone and get information relayed back to us. Our cat never likes to go to the vet but without us in the room, she absolutely freaks.
And to get her examined she now has to get sedated, at our cost. She's never had to be sedated before. The only difference is that we aren't allowed in the room with her. I'm sure they do a good job but this is not a sustainable way to treat patients.
And to get her examined she now has to get sedated, at our cost. She's never had to be sedated before. The only difference is that we aren't allowed in the room with her. I'm sure they do a good job but this is not a sustainable way to treat patients.
Xamanda X.
Mar 31, 2021
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Don't think the grooming is worth the money. My dog cost $138 and when i came to pick her up the only thing that looked like they had done to her with clip her nails and trim the hair around her paws and tail. Didn't cut around her ears. ( which i asked them too) The nice scent on her only last a day and was gone by the next day. Defiantly not going back to this place for my dog to be groomed. Was not satisfied at all.
