Business Details
27 Years
experience
Emergency
services
Your Trusted NYC Veterinarians for Compassionate Pet Care
Heart of Chelsea Veterinary Group was founded in 1999 to provide New York City pet owners with a neighborhood veterinary practice combining compassionate medicine and exceptional client service. Our team prioritizes personalized care, forming lasting relationships with pet owners to create tailored experiences for every animal. With five animal hospital locations across Brooklyn and Manhattan, we offer accessible, high-quality veterinary care during extended weekday and weekend hours. Our Chelsea location holds accreditation from the American Animal Hospital Association (AAHA), reflecting our commitment to exceeding over 900 standards of veterinary excellence.Our veterinarians and staff bring specialized expertise in urban pet care, emergency services, advanced dentistry, and behavioral medicine, supported by state-of-the-art diagnostic equipment and surgical facilities. We emphasize preventive wellness care, pet travel certification, and spay/neuter services while maintaining 24/7 emergency availability through on-call veterinarians until 10 PM. Client testimonials consistently highlight our staff's kindness, thorough communication, and dedication to both pet and owner satisfaction.
Services
Emergency Care
Advanced Dentistry
Pet Travel Certificates
Spay and Neuter
Wellness Care
Details
- Year established: 1999
Highlights and features
- 25+ years serving NYC pet owners with personalized veterinary care
- Five conveniently located animal hospitals across Brooklyn and Manhattan
- 24/7 emergency veterinary availability until 10 PM daily
- AAHA-accredited for exceeding 900 veterinary care excellence standards
- Specialized services in urban pet behavior and international travel certificates
Associations and certifications
- American Animal Hospital Association (AAHA)
What people say
Outstanding experience
Compassionate and knowledgeable
Prompt and professional service
Personalized care
Highly recommend
Services
Emergency Care
Our AAHA-accredited hospitals provide 24/7 emergency veterinary services for dogs and cats during regular business hours, with on-call availability until 10 PM. Specialized teams handle trauma, poisoning, and acute illnesses using advanced diagnostic tools. Emergency care patients receive immediate triage and stabilization, with seamless transition to in-house specialists for complex cases requiring surgery or critical care.
Advanced Dentistry
We offer comprehensive dental care including digital radiography, periodontal disease management, and anesthetized cleanings. Our veterinary dentists use human-grade equipment to detect and treat oral infections that could impact systemic health. Preventive programs combine professional cleanings with at-home care guidance to maintain dental health and prevent organ-threatening bacterial spread.
Pet Travel Certificates
USDA-certified veterinarians prepare pets for domestic and international travel through required health certifications and vaccination documentation. We coordinate with relocation specialists for complex destinations like Australia and Japan, ensuring compliance with airline regulations, crate specifications, and destination-specific quarantine requirements for stress-free pet transportation.
Spay and Neuter
Our surgical team performs routine sterilization procedures with pre-anesthetic bloodwork and continuous vital monitoring. Post-operative care includes pain management and detailed recovery instructions. We educate owners about optimal timing for these preventive surgeries, emphasizing health benefits like reduced cancer risk and behavioral improvements in urban environments.
Wellness Care
Annual and bi-annual wellness exams detect early signs of disease in pets who hide symptoms. Comprehensive checkups include physical exams, parasite screening, and senior pet diagnostics like chest X-rays. Our preventive approach extends pet lifespans through early intervention while strengthening the human-animal bond through consistent, personalized care.
People
Dr. Andrea Y. Tu
Chief of Veterinary Behavior Services
Board-certified veterinary behaviorist with expertise in treating anxiety, aggression, and compulsive disorders. Combines medical diagnosis with behavior modification strategies to improve pet well-being and owner relationships through evidence-based, compassionate care.
Samantha Karagiannis
Veterinary Behavior Services Coordinator
Licensed veterinary technician specializing in behavioral health management. Implements treatment plans for pets with anxiety and phobias while coordinating specialized care between veterinarians and certified trainers to address complex behavioral challenges in urban environments.
Sol Rojas
Veterinary Behavior Service Assistant
Supports behavioral evaluations and treatment implementation for pets with fear-based or aggression-related conditions. Assists in creating low-stress environments during veterinary visits and helps maintain continuity in patient care plans.
Questions
What emergency veterinary services do you offer in NYC?
We provide emergency care during regular business hours at all five locations, with on-call veterinarians available until 10 PM daily for urgent pet health concerns.
Do you offer international pet travel certification?
Yes, our USDA-certified veterinarians issue health certificates and prepare pets for international travel, including specialized guidance for destinations like Australia and Japan.
What wellness care services do you provide?
Annual exams, parasite screening, senior pet diagnostics, and preventive vaccinations help maintain pet health through early disease detection and personalized care plans.
Are your hospitals AAHA accredited?
Our Chelsea location maintains American Animal Hospital Association accreditation, meeting over 900 standards for veterinary excellence in medical care and facility safety.
How do you handle pet behavioral issues?
Our board-certified veterinary behaviorist combines medical diagnosis with behavior modification therapy to address anxiety, aggression, and phobias through personalized treatment plans.
What surgical services do you offer?
We perform spay/neuter procedures, mass removals, bladder surgeries, and emergency operations using advanced monitoring equipment and post-operative pain management protocols.
Videos
Reviews (6)
Gr
Jun 05, 2022
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Extremely overpriced, they totally ripped me off, charging a small fortune for tiny things like Pepto Bismol for dogs. They tried ripping me off for thousands more just to clean and take out a few teeth for a small dog. These vets are scam artists.
Duygu Ataman
Apr 11, 2022
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Usually the clinic is very busy and you are just praying they are doing everything they should. We waited the last time 40 minutes for an appointment set in advance, and during the meeting someone just checked the cats ears said they fine. our concerns about our cat's behavior were dismissed saying "cats do that" hard to believe you need to pay 400$ for this.
Joshua Gurfein
Mar 26, 2022
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Our 7 year old bulldog JJ needed a pyometra (uterus removal) surgery. Heart of Chelsea took us the next day. Dr. Bassman was amazing! JJ is home and doing great.
M. K.
Feb 11, 2022
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Heart of Chelsea & Dr Siebert has been taking care of my many dogs since 2001 when they were a small neighborhood practice 2 blocks from my apartment. I never thought about going anywhere else until I moved out of the city & tried to find a new vet. I tried a few different vets & then realized that I have such a level of trust in Heart of Chelsea and I'm so used to their level of excellence that it's worth driving into the city to see them.
Everyone who works there is trained, friendly & professional. It's very important to me that I can go in to the exam room & they allow that with proof of vaccination. They always call to follow up & submit insurance claims for me. The practice is spotless. They may be more expensive than a vet outside the city but they are totally worth it.
Everyone who works there is trained, friendly & professional. It's very important to me that I can go in to the exam room & they allow that with proof of vaccination. They always call to follow up & submit insurance claims for me. The practice is spotless. They may be more expensive than a vet outside the city but they are totally worth it.
Mary Lynn Cristiano
Feb 11, 2022
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Everyone at Heart of Chelsea is absolutely amazing, I could not recommend them more. Every time I have called they have been incredibly kind, receptive, and patient with me. I live fairly far (in New Jersey) and I've been taking all three of my pups to them for about 2 years. They have helped me through spays, mass removals, and even euthanasia. I especially appreciate that they submit insurance claims for me. Dr. Summers is quite literally the best vet on Earth and the various vet techs (Claudia, Seline, Anthony, etc) and front desk staff are equally amazing. Sasha, Biagio, & Donatella absolutely adore the entire team and I do as well
Wesley Jones
Nov 05, 2021
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I took my new puppy to Heart of Chelsea for her new puppy check-up. Staff were professional and prompt, and communicated well with me at all steps in the process, which was very welcome because vet visits are new to me. Dr. Fontana saw my pup and was kind to her and also thorough in his exam. I plan to continue working with Heart of Chelsea for the foreseeable future and would happily recommend them to fellow pet owners.
