Business Details
41 Years
experience
Emergency
services
Your Trusted Jacksonville Veterinarian for Comprehensive Pet Care
Mandarin Veterinary Clinic has been dedicated to providing exceptional veterinary care in Jacksonville, Florida since 1985. Our team of experienced professionals is committed to delivering compassionate, comprehensive services for dogs, cats, and pocket pets, guided by our mission to celebrate the special love of animals with knowledge and compassion. As an AAHA-accredited hospital, we maintain the highest standards in medical, surgical, and preventive care, utilizing advanced technology and continuing education to ensure optimal pet health. Our services range from routine wellness exams to specialized treatments, including emergency care, dental services, and diagnostic imaging. With over three decades of service, we combine deep local expertise with cutting-edge veterinary practices to serve Duval County pet owners.Our commitment extends beyond clinical care through community involvement in spay/neuter programs and wildlife rescue initiatives. We prioritize client education and personalized attention, ensuring every pet receives individualized care plans tailored to their unique needs. Our facility features separate entrances for dogs and cats, medically supervised boarding, and state-of-the-art equipment for accurate diagnostics and effective treatments. The practice is led by Dr. Kandra Jones, a Jacksonville native with over 40 years of experience, who maintains active memberships in multiple veterinary associations. We pride ourselves on creating a welcoming environment where pets and owners feel comfortable, supported, and confident in the quality of care they receive.
Services
General Surgery
Dermatology
Emergency Care
Vaccinations
Digital Imaging
Diagnostic Testing
Pharmacy
Preventive Health
Grooming
Dental Services
Details
- Year established: 1985
Highlights and features
- We are AAHA-accredited, representing the top 12% of veterinary hospitals in the US
- 24/7 emergency care available with direct access to our veterinarian
- Over 40 years of experience treating small animals and exotic pets
- Full-service facility offering medical, surgical, dental, and preventive care
- Active community involvement in local spay/neuter and rescue programs
Associations and certifications
- American Animal Hospital Association (AAHA)
What people say
Best animal clinic
Excellent care
Wonderful staff
Emergency boarding
Affordable costs
Services
General Surgery
Our surgical services utilize modern techniques and gas anesthesia for safety. The skilled team handles invasive procedures with monitoring equipment to ensure patient comfort. Post-operative care includes pain management and follow-up consultations to support proper healing and recovery.
Dermatology
We diagnose and treat skin conditions including allergies and hormonal disorders. Intradermal testing identifies specific allergens while topical treatments and dietary adjustments address various dermatological issues. Our approach combines diagnostic accuracy with personalized treatment plans for long-term skin health.
Emergency Care
Available 24/7 for critical situations, our emergency services provide immediate attention for trauma, poisoning, or sudden illness. Direct phone access connects clients to our veterinarian for after-hours care, ensuring timely intervention during medical crises.
Digital Imaging
Advanced digital radiography produces high-resolution images for accurate diagnosis. The system enables quick visualization of internal structures, supporting efficient treatment decisions for injuries, respiratory issues, and other conditions requiring internal assessment.
Dental Services
Comprehensive dental care includes cleanings, extractions, and radiographs to maintain oral health. High-speed equipment and specialized treatments prevent tooth loss while addressing periodontal disease and other dental conditions affecting pet well-being.
People
Dr. Kandra L. Jones
Veterinarian
Dr. Jones founded the clinic in 1985 after graduating from Auburn College of Veterinary Medicine. She has served on Florida's Board of Veterinary Medicine since 1988 and maintains active memberships in multiple professional associations.
Jennie Gagnon
Hospital Administrator
Jennie has managed clinic operations since 2000, balancing administrative and clinical functions to optimize patient care. Her responsibilities include staff training, resource management, and maintaining the practice's high operational standards.
Shannon Menke
Lead Nurse
Shannon joined the team in 2016 with veterinary experience dating to 2004. She assists with surgeries and patient care while managing her household of multiple pets, including a three-legged dog and several exotic animals.
Libby Murphy
Administrative Assistant
Libby rejoined the clinic in 2019 after completing her education. She manages client communications and appointment scheduling while maintaining the clinic's organizational systems to ensure smooth daily operations.
Savannah Pepitone
Veterinary Nurse
Currently studying Biomedical Sciences at UNF, Savannah brings passion for animal care to her nursing role. Her experience with diverse pets and academic focus support her commitment to veterinary medicine.
Questions
What types of pets do you treat?
We treat dogs, cats, rabbits, guinea pigs, potbelly pigs, ferrets, chinchillas, hamsters, gerbils, mice, and sugar gliders.
Do you offer emergency services?
Yes, Dr. Jones is available 24/7 for emergencies. Call (904) 268-8880 for immediate assistance after hours.
What are your regular business hours?
Monday 7am-7pm, Tuesday 7am-7pm, Wednesday 7am-12pm, Thursday 7am-7pm, Friday 7am-7pm, Saturday 7am-12pm.
Do you provide pet boarding?
Yes, we offer medically supervised boarding with separate areas for dogs and cats, including daily exercise and monitoring.
Are you AAHA certified?
Yes, we are accredited by the American Animal Hospital Association, representing the top 12% of veterinary hospitals in the US.
What payment methods do you accept?
We accept major credit cards, cash, and checks. Payment is required at the time of service.
Reviews (6)
Hannah Decker
Jun 14, 2022
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Dr Bernardo is awesome! We had an great first visit. My dog is very anxious but these ladies were very patient and sweet with her. 10/10 recommend! You can tell they have a passion for animals
Doug Jax
May 10, 2022
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As a new patient my cat and I were seen on the same day. I was impressed with the compassion and gentle nature of all involved. Thank you for helping her feel better.
Richard Collins Jr
Apr 22, 2022
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Dr. Jones and her staff are amazing! Thanks for taking good love and care of our babies Ace and Diesel.
Bee W.
Mar 28, 2022
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When we needed someone the most, Dr. Bernardo and Dr. Jones with the help of their staff were there. Our beloved twelve year old bunny needed help and Jacksonville no longer has any emergency exotic veterinarians but when we called, they were there without rushing us, with only caring and helping hands. Dr. Bernardo spent time with Moo and did everything that she was able to make him more comfortable.
She checked in on Moo personally after his visit. Moo passed away peacefully at home a few days ago and thinking back on all of the people that have lent a helping hand on making that possible, we couldn't leave her out. Her kindness is not something that we'll ever forget.
She checked in on Moo personally after his visit. Moo passed away peacefully at home a few days ago and thinking back on all of the people that have lent a helping hand on making that possible, we couldn't leave her out. Her kindness is not something that we'll ever forget.
Alex Hedgecock
Feb 18, 2022
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This is easily the best vet I've ever been to in my life. They helped me get a last minute appointment as a new customer, helped me get a health certificate for multiple baby rabbits in the same appointment and we're kind and knowledgeable helping me get what I needed. Their clinic is 2 hours away from me and I still prefer them over local vets. Highly recommend for rabbit owners.
Vanilla Birb
Jan 24, 2022
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They were really patient and knowledgeable and gentle with my dog, they have separate entrances for dogs vs cats which makes the animals a lot more comfortable, and all of the staff are just so great. It was my first visit, and another client in the waiting room told me she's been coming for 30 years to them and about how wonderful they've been with her pets. They have good business hours that ensure that they're both available for the pets and to give the staff plenty of rest time (I'm a very big believer that happy workers make the rest of the business better) and just overall a really great visit. I'm happy to call this vet clinic the new source of all my visits so that I can keep my dog happy and healthy.
