Business Details
31 Years
experience
Emergency
services
Trusted Veterinary Care in Kailua-Kona, HI
Kona Veterinary Service has been dedicated to providing personalized pet care for over 25 years. Our practice, established in 1995, focuses on treating each pet as an individual while fostering strong relationships with their owners. Originally a mixed-animal practice, we have evolved into a small-animal exclusive hospital equipped with advanced diagnostics and treatment technologies. Our team prioritizes open communication and comprehensive care, offering services ranging from wellness exams to specialized treatments through telemedicine partnerships. With 30-minute appointment slots, we ensure ample time for consultation and education.Our commitment to excellence extends to emergency triage partnerships and community education initiatives. Located in Kailua-Kona, Hawaii, we serve clients across the Big Island with both in-clinic and curbside services. Our satellite location in Waikoloa expands accessibility while maintaining the same high standards of care. We emphasize preventive medicine and safety protocols to protect pets from toxins and injuries. Recognized as a top finalist in local pet care awards, our team combines extensive experience with ongoing professional development to deliver exceptional veterinary services.
Services
Vaccines
Heartworm
Microchips
Emergency Care
Dentistry
Details
- Year established: 1995
Highlights and features
- We've served Hawaii's Big Island community since 1995 with dedicated pet care
- Our 30-minute appointments ensure thorough consultations and personalized attention
- We utilize advanced diagnostic equipment including digital radiology and ultrasound
- Our emergency triage partnership with GuardianVets provides 24/7 after-hours support
- Recognized as top 3 finalists in Best of the West for Best Pet Care
What people say
Personalized attention
Knowledgeable staff
Thorough examinations
Caring environment
Services
Vaccines
We provide comprehensive vaccination programs tailored to each pet's lifestyle and risk factors. Our protocols follow AAHA guidelines while considering individual health needs. Vaccinations protect against common diseases while our medical team monitors for adverse reactions.
Heartworm
Our heartworm prevention program includes annual testing and customized prevention plans. We offer multiple administration options while educating owners about mosquito control and seasonal risks in Hawaii's climate.
Microchips
We implant ISO-standard microchips for permanent pet identification. Our registration process ensures database accuracy while providing travel documentation for pets moving to/from Hawaii.
Emergency Care
We handle urgent medical cases during business hours with triage based on severity. Our partnership with GuardianVets provides after-hours support while maintaining continuity of care for established patients.
Dentistry
Our dental services include comprehensive oral exams, digital dental radiography, and professional cleanings. We address periodontal disease and extraction needs while emphasizing preventive home care education.
People
Dr. Robert Jordan
Co-Owner
Graduate of University of Minnesota Veterinary School with internship in small animal medicine. Practicing since 1997 with expertise in emergency care. Recognized multiple times as West Hawaii's Best Veterinarian.
Dr. Jenny Chartier
Co-Owner
University of Missouri veterinary graduate with experience in general practice and emergency medicine. Practicing since 1997 with seven years in Pennsylvania before relocating to Hawaii in 2004.
Dr. Casey Milnes
Veterinarian
Colorado State University graduate with special interest in internal medicine. Originally from Kauai, brings ranch experience to small animal practice while enjoying time with her French Bulldog Zoey.
Dr. Molly-Rae Walker
Veterinarian
Graduate from Vancouver Island, Canada with special interest in animal behavior. Combines surgical expertise with outdoor lifestyle, enjoying guitar playing and paddle boarding with her black lab.
Dr. Nicole Becker
Veterinarian
2020 graduate from Western College of Veterinary Medicine in Canada. Experience in mixed animal practice across Manitoba, Germany, and Thailand before joining Kona Veterinary Service in 2022.
Questions
What emergency services do you offer?
We provide urgent care during business hours with triage based on severity. After-hours emergencies use our GuardianVets partnership for initial consultation.
How do I schedule an appointment?
Call our office directly during business hours. New appointments may require 2-3 weeks wait time due to high demand for veterinary services.
What should I bring to my pet's appointment?
Bring previous medical records, vaccine certificates, and current medications. All pets need proper restraint - leashed dogs and cats in carriers.
Do you offer telemedicine consultations?
Yes, we utilize telemedicine for follow-ups and specialist consultations through our network of veterinary professionals across the United States.
How do I refill medications?
Call our pharmacy voicemail with your name, pet's name, medication, and contact number. Allow 24-48 hours for processing and approval.
What areas do you serve?
We primarily serve Kailua-Kona and Waikoloa areas with our main clinic and satellite location, providing veterinary care across the Big Island.
Reviews (6)
Andy Myers
Jun 03, 2022
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Called to try and set up an appointment for a check up for my cat. They said they weren't accepting new patients. When I asked the receptionist if she knew of another vet in the area she said "you can look it up for yourself". Nice service. Can't imagine how poorly they would have treated my cat if that's how they handle people.
Rae H. George
Apr 04, 2022
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Wonderful staff, both the doctors and the assistants. They took very good care of our fat cat, Charlie.
Jasmine Rena
Mar 22, 2022
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My last 2 experiences were not good, I do not feel like they cared about the well being of my dog nor do any of the current staff have much experience or knowledge about dogs. I will sadly be changing vets!
Gregory Firestone
Feb 24, 2022
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This place is a great place to take your pet to for anything. I take my guinea pigs in to get their nails trimmed every 3 weeks and they are very reasonable with their prices. Friendly staff and knowledgeable vets. Highly recommend this place for all of your pets needs.
R. Salman
Feb 22, 2022
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They have been taking care of my pets for 6+ years. They are very convenient, friendly, answer my questions and I trust them.
FrankE Wilkins
Jan 15, 2022
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The best vet service on the West side. We wouldn't trust our Frenchies to anyone else. Super knowledgeable and friendly.