Wiseman Animal Hospital - Joseph Trueba

My dog. Has been sick for a few weeks. No doctor available for at least 10 days. I got lost (after I have been in there office a few times). "Erika" the general manager (?!) hang up the phone at me when I called to verify the address. When I arrived (approximately 7 minutes late for the appointment) she was as rude as she could be. I asked her if she just hang up on me?

And she got mad as a dog (no wonder she works there) and told me right away that I needed to leave without my dog receiving the care he so badly needed! She threatened me to call the police (?!?) if I didn't leave immediately. I asked to talked to the doctor (been a doctor myself) however she replied there was no doctor on site and she will need to call him on the phone. Anyway! PLEASE BE AWARE OF THE TERRIBLE SERVICE this "clinic" provides.

I had spent more than a thousand dollars with them (on only 3 visits). I suppose the doctor makes enough money with a few patients and can afford to have a "so called manager" mistreat people like this! At the end of the day, all I ask for is for my dog to get better. STAY AWAY FROM THIS PLACE.

AMAZING experience with Dr. Trueba and all of his staff. I arrived an hour and a half early to my appointment due to transportation/childcare and the staff was incredibly accommodating and even calmed my 6 year-old down about what was going to happen at the appointment with "her dog." Highly recommend!

I referred my elderly mother here when her cat fell ill. The afternoon before her appointment, she came home to her cat in apparent pain. She called to see if there was any way she could be seen and they told her no. She explained that she felt the cat would need to be euthanized. They referred her to an emergency clinic. Moments later, the cat closed her eyes and passed away.

Once I calmed my mom down, she called Wiseman back and informed them the cat had passed away and asked if she could take her there for cremation. They said sure, but then charged her FULL price for euthanization and cremation. The cat had already passed, so NO VET OR DRUGS WERE REQUIRED; however, they charged her for it. This was VERY UNFAIR! Then, apparently they attempted to call my mom to let her know the ashes were ready for her to pickup.

They did not leave a message or try back, but instead sent my mom a letter in the mail. This is all VERY IMPERSONAL! Losing a beloved pet is very tragic and I feel they did a horrible job handling my mom in every aspect! I am embarrassed I referred Wiseman and will never do so again!

I unfortunately never got any further than a phone call, as the lady that answered didnt seem as though she could be bothered by the two questions I had. She cut me off while in mid sentence and annoyed asked me if that was all she could do for me today. Cant say i got the feel they care for their customers much less the family member I hoped to have been seen there.

So I was late for an appointment and I apologized for it. The first technician said that it was ok, that I could still be seen so I sat down to fill in my pets information on a sheet of paper. Next thing I know, one of the Vets assistants says to me in a sarcastic and condescending tone, "You know your appointment was at 10!?" And I said, ok? And what is your point?

She replies saying, "We have a lot of other work to do, " (nobody in the lobby except I and my dog). I was in shock that I got lip from this lady, it was clear that she did not want to work except maybe eat donuts underneath her desk. I'm like, whatever, I grabbed my dog and placed the sign in sheet on the counter and took off. I don't know the name of this lady, but she was heavy set.

The other girl at this clinic was nice and had manners. If you get the nice girl, good for you, if you get the disgruntled witch (for lack of better words), then good luck to you. Worse experience at a Vet clinic ever.

Dr. Trueba and his staff have been taking great care of several of my dogs over the years. His staff is Great and he's a "Damn Genius" Highly recommend them!

The care of Dr Trueba and his team is amazing. I would never take any of my animals to anyplace else but to see him. He is very compassionate and knowledgeable. Saved many of my furry friends and helps when it is time to say goodbye.

Our cats and most recently, 2 yr old Dachshund Monroe are always well taken cared for medically & boarded. Everyone very loving and professional at all times.

Two years later and I still spell Quality as Dr. Joe at Wiseman animal hospital. 10/2015 Have used some of their services over the years and each time it has been great! When I called them regarding an emergency situation they were able to direct me to a closer clinic that we got to just in time. They put the care of the pet ahead of everything. Thanks.

I have been here with one rescue pet that has sever valley fever and needs to gets tested every 3 months, they charge WAY too much for the tests. We have been to two other excellent veterinarians (we now go to Buena pet clinic on the East side of Tucson and it is excellent and shockingly better priced) and this place did not even compare in staff, decor, caring about pet comfort, price - nothing.

The staff I found was rude, especially on the phone when I recently called inquiring boarding. They didn't seem to understand that you don't always have an EXACT birthday for rescue pets. I am not out to get these people, but felt it was my duty to inform other pet owners of the far superior options in Tucson - this is not it!