All of our locations have the same convenient hours. Value Vet appreciates how much you love your pet. Our focus is to supply the finest veterinary services at an competitive price. We believe everyone is entitled to quality healthcare-including your pet. Stop by and visit one of our 3 convenient locations. You'll find friendly, knowledgeable technicians in a clean, modern clinic.
|City||Nashville , TN|
|Address||4602 Gallatin Pikes|
|Phone Number||(615) 226-3000|
- I would not recommend this business
I visited the Bellevue Value Vet today out of desperation. My regular vet was out of town & VV is convenient to where I live. Upfront payment requirements were not divulged until the very end of the $29 exam, which I paid. A customer should never be led through the sales process without being given clear payment policy parameters.
Dr. French was fine. She confirmed my cat did not have a blockage. After her 5 minute overview, she went outside to create an action plan. Tech came in a while later to review the vet's recommendations (fluids, antibiotic, blood panel, steroid shot). She said the total would be $220 (+ or - a few $s). I explained I would not be able to pay the full amount for one day. Tech replied, "This is like WalMart where you shop & should expect to pay the full amount at checkout."
Interesting. Animal care and WalMart seem like quite different "animals." Excuse the pun.
I politely asked tech to make an exception. She told me to come back when I have the money. We started to leave. Tech said she would call her manager.
We waited a while. Tech returned to say her manager was on the line. FYI, Value Vet is comprised of one large room with a few exam rooms on the periphery. Conceivably, multiple procedures occur simultaneously. The phone is in the middle of the large room.
Manager asked if I could do ANYTHING to get the money. I detailed my explanation about the payment. She recommended that I apply for CareCredit to cover the expense. I replied that I stay away from credit. She said there was nothing she could do. And then: “Think about WalMart or the grocery store. You don’t go there, put groceries in your cart, & then not pay at the register, now do you?”
I told her I would not pursue doing business with VV, that I would take my baby to one of the excellent independent vets that I know in the Nashville area. These independent vets are people who understand the importance of relationships, trust and community. The west side of Nashville is BUILT on these things.
I felt temporarily demeaned but angry. The animal care business is competitive. If I were a vet attempting to establish myself in a community of deep roots, I would not set myself apart by indoctrinating The WalMart Analogy Mantra.
Hopefully. Value Vet's customers will take their business to vets of integrity - where customers are approached with genuine kindness and grace – as friends.
|Overall rating||Not rated|