Town & Country Animal Hospital - Larry Coen

My dog is my baby and they treat her with the same love I give to her. That is very important to me. Dr. Jane is always ready to answer questions and give advice. I use their grooming service right next door also and I have been very pleased. So convenient and her groomer, Devon, loves her almost as much as I do. My entire street takes their pets here. Just like extended family.

Called to set a appointment for my dog that possibly has cancer and my vet referred me to town n country, . Talked to the first person and she set up appointment for me and took a 150 dollar deposit to hold spot and said that after Dr reviewed our dogs chart she would call us back, so 2 days later, since we got no call we called back and talked to a different person that told us many different things that were not true and acted like she don't care about our pet or us for that matter, told us things and fhen did the opposite, so we called back and talked to the so called manager who told us the dr called and left a message with our vet which was false then said maybe the dr had wrong number but it's on the letter head that our vet sent to town n country.

But still didn't want to refund our deposit because they don't have the equipment to perform the procedure and they canceled our appointment. But yet we text messages and phone calls confirming our appointment that they cancelled! VERY POORLY RAN OFFICE, and no compassion for us or our pet. To the staff if you don't like your job then maybe you should find a new one.

Found a new new place after research with our vet that when we called was very professional and caring! Maybe this is a blessing in disguise, our pet will be better off not going to town n country!

Dr Jane and Dr Carver are the most caring veterinary's in Naples. They have been taking care of my two beagles, Kelly and Gigi for the past two years. Unfortunately Kelly Passed this year. My little Gigi has cushings desease, and right now off the medication and in remission. They follow up with updates, and let you know the best route to go. The Staff are caring and polite. The hospital is spotless. Everyone that had any animal should go here and have the best care.

I had the doctor look at my 11 year old German Shepherd Titus. His issue with his right rear hip and she recommended some pain medicine and some anti-inflammatory medication and it's been 4 days and I have seen a vast Improvement in the way that he's walking now. Very happy with service.

I recently adopted a dog from DAS and was recommended highly from multiple sources to go to this vet. DAS gave us a list of vets that offer free first exams which this vet was on. I called to book an appt and was told I needed to go online and fill out a form for a new client and would be called if there was an appt available within those 10 days (for free exam).

I was called back and was told there was a cancellation and they could get her in the next day (I was thrilled and grateful). They asked if I had any concerns and told the lady that she had this weird cough and wanted it to be addressed on our visit. She informed me that there would be an extra cost if an additional exam or services were needed. I was totally understanding of that.

We arrived at our appt and was not greeted friendly. The lady said "who are you checking in" I said my dogs name and she walked to the back and didn't acknowledge me or even say go ahead and have a seat, the vet will be right with you. NOTHING. The other lady at the front asked if we had been helped since I was still standing there and I answered "I'm not sure" the lady who originally helped yelled from the back "they've already been checked in".

We get into the exam room and the nurse asked us if we noticed any issues or had any concerns. I told her about the cough I had told the lady who called to book my appt about. She said "ok well since she's sick I just want you to know your free exam will not be honored since there's an issue" we then told her she did not seem sick but we wanted to address the cough and that was not what we were originally told" (I reiterated my phone conversation with her) she said "well you were told misguided information and I apologize but that is not our policy" we decided to stay and continue with the exam since we needed to at least have her checked.

The nurse came back in before the vet and continued to tell us that "we do this as a service to the community for healthy dogs adopted from DAS and are not responsible for doing an exam on a sick dog" The vet walked in and assessed the dog. She said she was not acting sick or had any other signs or symptoms but could probably say it was upper respiratory.

She continued on about possible antibiotic treatment and how we need to highly consider receiving flu vaccine as well. There was no conversation about heart worm or other vaccinations that were needed. We left and paid the extra fee but am completely frustrated, confused and puzzled. How could a place so highly recommended give such horrible customer service without thorough direction or communication.

I recently brought my new puppy for his first visit with Dr. Jane. From the checking in process to the checking out process everything and everyone was exceptional. The Vet tech spent time going over his records from the breeder answered all my questions and Dr. Jane examined him, gave me all the information I needed to get my puppy off on the right track. I left knowing I picked the best Vet for me and my puppy

I highly recommend Town and Country Animal Hospital. Their staff is extremely friendly, helpful and professional and Dr. Jane and Dr. Carver are the best. They are extremely thorough and give you as much time as you need to explain everything. Our Labs are usually a little nervous before the visit but are then relaxed with the staff and Doctors during and after their visit.

We have called for copies of our Pets records while out of state and the staff was extremely responsive, and concerned that our pets were OK. They sent us the records immediately.

The staff at Town and Country are wonderful, supportive and dedicated. I will forever be grateful for their compassion and care.

We are so Happy to have Dr. Jane, Dr. Carver, and staff in our Lives! We have 3 Cats and a Dog now, but when we first came to know Town and Country Animal Hospital we had 7 cats and 2 dogs. With the help of Dr. Jane and Dr. Carver and staff we were able to get them on a healthy path. Due to age we lost some of our cats and dog, The Doctors and Staff were there for them and Us every step of our journey.

The caring and understanding was amazing! The Doctors always explained what was going on so that we understood how to take care of our animal family. We even received sympathy cards in the mail! Wow! You are Truly Amazing! I would tell anyone with pets to go to Town and Country! Thank You All! Marion and Andre Vaughan, Pets: Skiddles, Rascal, BJ and Play Vaughan

Can not say enough amazing things about Town & Country. The moment we spoke with Heather, the amazing Tech to Dr Jane and Dr Carver we knew our new puppy Buddy was in the best hands. They are very compassionate, truly care for your pet and very adorable! We look forward to seeing you all again and thank you for taking such amazing care of Buddy! Sincerely, Buddy & The Stone Family

Thank you for seeing my little boy Joey so quickly when he was in pain

This place is awesome! The people who work there are very dedicated hard workers! The vets are very personable and awesome too!

Very kind and helpful staff. Pleasant and friendly service, glad to call this our new vet!

My first experience with Town & County staff was awesome. They took the time to explain all what we need to know as first time dog owners. Definitely recommend this place to take care of our beloved pets. Thank you to all the staff

Highly recommend! Super friendly staff, and the Doctors really take time to explain things well. The facility is always clean. They truly provide the best care and follow up. I've been taking my dogs here for years and will continue! I'd give 10 stars if I could

Dr. Jane and staff are always attentive and caring. Dr. Jane has researched causes and treatments of my cat's chronic ear problems, and offers options for moving forward. She also provides advice on daily issues such as feeding an overweight cat. I trust the information I'm given, and appreciate the care and quality of the services provided to my animals.

Dr. Jane was wonderful. I came in with a kitten that we had found abandoned in Naples while on vacation (after 3 days of trying to catch her) and we made an appointment with Dr. Jane who kindly fit us into her busy schedule to ensure we could get the kitten checked out. Not only did she take the time to do a full examination and determine exactly what the kitten needed, but she also took the time to connect me with a rescue group (and even had the head of the rescue come in to the office so I could meet her).

I was torn between taking her on a plane home with me where there was a potential adopter, and handing her over to this group that would take wonderful care of her and find an adopter in Naples. I couldn't believe how much time she spent with me explaining my options and ensuring the kitten was well taken care of when I was visibly struggling with what to do. She was so kind and patient and it meant a great deal to me. I would highly recommend her!

My poor German Shepherd, Laila developed a terrible rash (hot spot) and our regular vet was out of town and couldn't see me for over a week. I called a referral, Town and Country and was seen the next morning. The staff, vet tech, Dena and the vet Dr. Jane Chetkowski were kind, caring and compassionate. Dr. Jane took her time with Laila, offered great advice and took care of my big girl!

I think I'll be changing locations and visiting Town and Country as opposed to my neighboring vet. I was pleasantly surprised at these rates compared to my vets office. Thank you for taking care of my Laila on such short notice.