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Premier Vetcare There's something new to bark. Dr. Mike Hatcher has recently opened a new state of the art veterinary hospital near I-24 and Sam Ridley Parkway. Dr. Hatcher grew up in the N Rutherford county community he now serves. After a brief time away from the area with education, and a time working with a fast paced, high case load practice he has returned with his wife and kids to cover the community with anew approach and dedication to pet care for North Rutherford County.
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Reviews (23)
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Cary Larson
Jun 20, 2022
Wonderful first time experience! I had an emergency and they were able to help me right away! Kind, caring and compassionate people! They took wonderful care of my kitty! Thank you from the bottom of my heart!
Leeanne Lane
Feb 23, 2022
We have been taking our pets to Premier for many, many years. It seems a few years ago there were some struggles in staff and mgmt, but things have turned around, in my opinion. The staff are very friendly and welcoming. They are very loving to our pup and very informative to our questions. I'm glad Premier is on the up now.
Lauri Marshall
Feb 20, 2022
Always a great experience. Everyone is super friendly. These 3 couldn't get any better care.
Misty
Feb 16, 2022
My dog was treated here with little info given to us of what was actually going on. They did a emergency surgery and still didn't take all the precautions. Blood test showed distress of the kidneys and choose to not double check function before giving him meds that are dangerous and risk of death when taken with kidney issues. My pup died 2 days later.

Confronting the surgeon about this all I heard was excuses. They didn't make sure it was safe and made assumptions instead of using test and facts.
Cj Smith
Jan 27, 2022
Every time I call you get an automated message, you can't leave a message either, then they tell you to message them on their web site, which I did & it took 2-3 days to get a reply. They said they would have to see her, and I replied back yet again telling them that's exactly what I'm trying to do but they won't answer the ph nor call me to get her in!

I needed my dog to get in before Friday & I started trying to call for apt Wednesday the week before. I've had numerous issues but this really was the last straw. I've now found an AMAZING new Vet in murfreesboro called Savannah Crossing with Dr Parks which use to work at Premier Vet. It was great seeing her again.
Christin Garvin
Jan 18, 2022
My sweet (not mischievous at all) Siberian Husky got into a bag of oatmeal raisin cookies today and ate every last crumb. I usually take all my pets to a vet in Williamson county because I used to work there and had a good relationship with the staff, my pets love them as well, but due to the situation at hand and the fact that I didn't know how long it had been since my pup ingested the raisins I knew that it would be best to get him somewhere close ASAP.

I called and a young lady answered literally the first ring, she was extremely pleasant and we had a quick conversation she told me to bring him in and they'd be ready for him. I sent my husband to take him, we had sleeping babies at home so one of us had to stay back. They took him back immediately (as the situation warranted) and induced vomiting, now he's having a sleepover.

My husband was pleased with the way they handled him as he is not calm by any means and rather a handful but the staff didn't seem bothered. We had some cost concerns especially with him staying overnight because we aren't rich but would do whatever to keep him alive, I just knew it'd be an arm and a leg but surprisingly they're very reasonable. Our experience with premier isn't over yet and I'll update it after we get our sweet boy back (hopefully happy and healthy) but I did want to go ahead and write this because I don't believe they deserve some of the criticism they've gotten.

My husband and I both were impressed with the level of care and customer service we received so far, we know our baby is in good hands - We hope to continue using them in the future for all of our fur babies (hopefully for routine visits and no more emergencies) as they are much closer to home, reasonably priced and good people who care. You also know you're at a genuine place when you have an owner who values and stands up for his staff.

My husband and I would without a doubt recommend them based on our experience thus far. Update- Benny is just fine and back to his normal self. The vet even called to check on him the next day to make sure he was still doing fine.
Jessica Vaughn
Dec 19, 2021
Our dog Annie had not one, but two intestinal blockages in a week - and this was within two weeks of her spay. Never in a million years did I ever expect a dog of mine to have one enterotomy in its lifetime, let alone two in a week. I'm beyond grateful that we began going to Premier prior to these emergencies. They've handled every visit amazingly and kindly, and their costs are reasonable.

I've had dogs my whole life and have experience both fostering and training them. Because of that, I've visited many vets. But Premier stands out at both personal and professional. It's been a crazy month with many unexpected visits crammed in, but they've made the emotional/financial load bearable, and our girl will be okay. I highly recommend Premier and its team to anyone in our area.
Nicole Smit
Dec 14, 2021
We just moved to the area and were in need of a new vet for our cat. Not only was the whole team so kind and communicative, but we've never seen our cat so relaxed at the vets. Cant recommend this place more!
Beatrice Rocco
Dec 09, 2021
I can’t say enough about Premier I have been going their for over 17 years. With all my dogs they answer all my questions and no how nervous and anxious I get when it comes with my fur babies that some time I can’t absorb what they are saying they have a way to calm me and repeat what They just told me. I do not trust any other Veterinarian than premier. They are exceptional in what they do and thorough in all aspects concerning your pets
Pam Rudiger
Oct 04, 2021
I am very impressed with this veterinary clinic! I’ve seen several of their veterinarians and each one has been caring and well informed on whatever my Sassy is there to have done. Prices are great and they don’t push procedures. I’m also able to stay with my pet.
Pam Rudiger
Sep 26, 2021
I am very impressed with this veterinary clinic! I've seen several of their veterinarians and each one has been caring and well informed on whatever my Sassy is there to have done. Prices are great and they don't push procedures. I'm also able to stay with my pet. Thanks Premier Vet!
Cindy Mcdaniels
Aug 10, 2021
Premier always takes such good care of our dog Callie. Last week, she was sick and needed to be treated fairly quickly. They fit her in the best they could, treated us so well, and sent us on our way. It was a busy day, yet everyone had such a great attitude and handled all of the pets so very well. They even cleaned the waiting room while we waited. They genuinely care.
Jason Boling
Jan 19, 2021
Premier is the vet of choice for me. I occasionally have had to take my dog to an emergency or out of town vet but they are the only vet I consider for my non-emergent needs. If you see a bad review, it may be a result of an otherwise unavoidable outcome and not the fault of the doctors here. Drs. Hatcher, Catron, and Letarte are all top notch.
Martin Randolph
Oct 12, 2020
Premier Vet has been exceptional towards me and my pets in every way. Their prices are more than fair. Some places charge exponentially more for services than Premier does. Not only that, they can do so many more things at this office than many other places can. Past vet offices have wanted to send every test off or send me to a specialist for just about everything it seems. I feel confident in their knowledge and comforted by the vets and staff here.
Laura R.
Dec 20, 2018
I've known Dr. Mike Hatcher for years, and I know how committed he is to the welfare of animals and how much he cares for the families he serves. When my cat Portia was exhibiting signs of illness, I called Premier. They got her in quickly and their prices were fair. She even had to be hospitalized there for a few days, but they were so great with her.

Even though she was really sick and hated to go anywhere, I could tell that Portia loved Dr. Letarte and the entire staff there. They were so good with her, and worked with me to make sure I understood her diagnosis, what I needed to do to care for her and the costs associated with it. Several months later, I just got a new kitten, Jack, and he is a handful.

They are so good with him even though he is a little rambunctious. And, their prices for a new kitten exam and sterilization were less than what I paid for my last kitten 18 years ago when I was living in Detroit. They also have a great patient section on their website that makes it easy to make appointments and get in contact with them, especially if you're managing more than one pet.
Christina S.
Dec 05, 2018
Unfortunately, due to a long battle with kidney failure, we had to make the very hard decision to euthanize our precious furbaby. I was really struggling not only because it was hard but because I wanted to honor him, keep him calm and peaceful and surround him with love in his last moments. We had just moved to Smyrna and had no veterinarian relationship yet.

My boyfriend told me about Premier so I made the appointment. They got us in only two hours after calling, welcomed us gently and escorted us to a living room type setup. We laid his bed on the floor and laid beside him. The staff was so loving, sensitive and gentle. As heart-wrenching as it was; it was also a very beautiful experience. My boy was treated with love and was at total peace in his last moments.

No stainless steel table, no rushed moments, just genuine compassion, sympathy and empathy. We were allowed to take the time we needed throughout the process to love on him, ask questions and say our goodbyes. It felt much like being in our own home. I can not be more grateful for the EXCEPTIONAL care we were given. It made one of the most difficult decisions and experiences feel as good as it possibly could. If I ever open my heart and home to another dog, Premier will be my vet, no question.
Peggy Morgan
Nov 01, 2018
This was a terrible experience. Firstly, they don't open on time, they're rude, you don't even get to meet the veterinarian, and they advertise low prices but when they get you in, they estimate more than double their advertised price and try to make you feel like you're not giving your pet the best care if you don't pay top dollar.
Britian M.
Oct 05, 2018
Premier VetCare was fantastic. They took great care of my dog A.J. He went for his first official pet visit, and they gave him some meds. I brought him home and he ended up eating all of his meds.
Called Permier VetCare and they said to bring him back in so they can get the medicine out of him. He threw up in the car and they gave me cleaning supplies to clean it up, which they didn't have to do. I'll definitely recommend Premier VetCare to my friends with pets. Thanks for your great service and friendliness Premier PetCare! God Bless y'all!
Donnelle Bell
Oct 31, 2017
I picked Premier Vet to take my 9 month old Buffy to because they had gotten such great ratings and they are very close to were we live to I thought it was a win win! When we got there Buffy was throwing up, soft stool, wouldn't eat and lethargic. They did a fecal test first thing and said that it came back fine. They took her temp but never told us what it was.

I guess they thought she might have a bowel obstruction so they did x-rays and nothing really came back expect a little area that they thought was gas. Here is the problem, I am not a vet they are so even know my baby had her shots I was told by others that they still should have done a parvo test on her which never even came up. They sent her home with nausea meds and said she needed to take them for her upset stomach and if she wasn't any better to come back and they would have to do a die ultrasound test to make sure that she didn't eat something that couldn't be seem by the x-ray.

Well my baby left the vet and 10 hours later we were rushing her to the ER vet because she was passing major blood and was so lethargic she couldn't hold her head up. As soon as we walked in and saw the stool with blood they knew it was parvo. It makes me mad that so many signs were there and they never tested her for parvo. This is such a brutal illness and time is so important.

If they would have tested her and we could have started treatment earlier maybe Buffy wouldn't be fighting for her life now. I called and left a message Friday morning after it happened and the vet never called me back. When emailed them that afternoon and told them my frustrations they emailed me back after they had left and said that they were really busy with emergency cases and didn't have time to call back non- emergency cases.

Maybe is was non- emergency to you but my baby having a 50/50 chance of making It is important to me. I emailed again on Saturday and said I would like someone to call me back and still I received no phone call yesterday. So I emailed again last night asking if they lost my number and finally about 11:30am today someone calls me back. Not the vet that treated her but her receptionist.

They wouldn't take any responsibility for what happened and said that the vet (Dr. Letarte) must have not seem enough to think it was parvo. Well a lot of good that does by Buffy right now. I spent 235.00 there that night and it was for nothing. The testing and x-rays that were done wasn't even pointing in any direction that should have been. I don't care if a animal does have his or her shots as a Vet you should know that an animal can still get parvo and when they have most of the symptoms you might want to test them just incase for peace of mind.

I would have been more than happy to pay it If it meant my Buffy would have had 10 more hours of treatment instead of being sent home to die. This makes me mad and breaks my heart that. You charged me for bull crap charges so why not do this test just on the off chance that she could have been positive for it.
Ravon B.
Jun 17, 2017
They took care of my baby Comet Baines. Just the price is up there a little, but for me if you take care of my pups I will take care of you
Melissa K.
Feb 23, 2016
So far I have nothing but good things to say about Premier! We went yesterday for our puppy's first visit and Dr. Walker and the staff were so nice! As a first time dog owner, I had several questions and Dr. Walker was extremely patient and explained everything in detail. I didn't feel like they were out to get us with the prices either.
Robin P.
Feb 12, 2016
We recently moved from Hawaii and needed a veterinarian close to our new home. With the recent snow and a brand new puppy it was a challenge to drive. The staff was extremely helpful and welcoming throughout the entire experience. Our puppy has parvo and unfortunately we purchased him with the illness. He's been in their care for the past 3 days but I've been able to visit daily and get progress phone calls twice a day.

I received an estimate on the initial visit and an updated amount since he needs to remain in their care over the weekend. I am hopeful that he pulls through. The team has been supportive & patient through all this. Thank you and I'd recommend Premier Vet.
Susan I.
Oct 07, 2014
I started going to Premier Vet when I moved to La Vergne in 2008. They took awesome care of my service dog, Nicky. They were helpful in figuring out the proper treatments, even when it was services that they didn't provide and had to send me to specialists. They saw Nicky through Diabetes, Blindness, (which they sent me to an opthamologist for, and he did really well) to when he got cancer at 15.

I was able to get another wonderful year with my Nicky because of the wonderful counsel and treatment we got from Dr. Jones and Dr. Hatcher. They even helped me to work out a cancer diet for him. When I finally lost him, Dr. Jones went so far as to find me another service dog. I moved to AZ soon after that, but would HIGHLY RECOMMEND Premier Vet to anyone looking for compassionate care for their pets.

And if you're reading this Dr. Jones, Cali turned out to be an excellent service dog and we're having a wonderful time together.....and I was twice blessed!! The staff is also wonderful, friendly and helpful!! They all helped me through one of the worst times in my life with their caring and kindness and their dedication to our pets. Thanks again for all you've done for me and my doggies!!