Veterinary Medical Care
Preventive medicine
Laser Surgery and laser therapy
Emergency Medicine
Dogs, Cats, pocket pets, horses, livestock, exotics
Digital whole body x ray and digital dental x ray
In house blood machines
Full service boarding facility
In house trainer with over 20 years of experience
Professional grooming
Geriatric medicine
Grief counseling
Pet obesity counseling

Highlights, Specialties & Features

  • Preventive care, Surgical expertise, Emergency medicine, Boarding, Training, Grooming

Professional Associations & Certifications

  • OVMA
  • AVMA

Serviced Areas

  • Licking, Fairfield, Perry, and Muskingum counties including Newark, Lancaster, Reynoldsburg, Pickerington, Somerset, Thornville, and Buckeye Lake

Payment Options

  • American Express, Debit Cards, Discover, Financing Available, MasterCard, Personal Checks, VISA, Care Credit

Contact Details

  Website
  Person Petplex Animal Hospital
  City Buckeye Lake, OH
  Zip Code 43008
  Address 4200 Walnut Rd (St Rt 79)
  Phone Number (740) 929-3300
  Fax 740-929-3301

Business Representative

Petplex Animal Hospital

Douglas Poorman owner

I am 1997 graduate of The Ohio State University. I enjoy the opportunity to come to work every day and work with a team of professionals that love animals. My passions are emergency medicine and surgery and yet how can you help but enjoy spending time with individuals and discussing the love they have for their pets. Animals truly bring us a joy that is rare in today's world and I enjoy being a part of that.

I had a emergency with my dog and called to make an appointment. I was under the impression that they took emergencies. When I called Dr Konstelansky told me that I should consider taking my dog to canal Winchester bc there could possibly be a chance our dog would be unsupervised, from 12:30-6. I told her that this was my only option and best for my big family and with the icy roads and that I would be bringing all my kids bc I had no babysitter and hubby was working. Just trying my best. I couldn’t imagine driving all 7, one with special needs to canal Winchester with Covid and icy roads. I offered up the idea that I could bring him in before afternoon and depending on what he needed, If he needed treatment I could bring him back in at 6:00, when my husband would be home w our 4 wheel drive and no kiddos.

She told me that it was only her and someone else that was taking care of four dogs already and that I was being counter productive and wouldn’t I be doing the same thing anyway driving all the way out to buckeye lake two times in icy conditions???

I told her she was rude and disrespectful and that I was trying my best.
She said she didn’t think that they would be the best to take care of my dog I told her how rude she was being.

I asked for her name and she gave it to me and when I asked how to spell it she said that was inappropriate.
She is very condescending and unprofessional.

I’m beyond disappointed that I was turned away because it was a holiday and someone didn’t want to work.

Service & support
Overall ratingPoor

  • I would recommend this business

I am BEYOND pleased with all the staff and their love, care and effort to make sure my animals are healthy and have what they need! I used to live a little under 30 minutes away when my puppy fell out of my car October 2019, and will continue to drive an hour from my new house for him and our new pup addition. They are AMAZING!!♥️♥️ PetPlex has been a blessing in disguise for our lives. Thanks to PetPlex and their wonderful staff we still have Triton, alive and well. He’s now best buddies with our lil man Ace!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I want to thank Petplex from the bottom of my heart for saving my fur baby!! I took her to two other vet clinics and didn’t get anywhere! Called Petplex and they got her in and knew right away what the problem was. She had emergency surgery. If I would have waited another day I wouldn’t have my baby!! Thank you all so much!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I called cause my little doggie was so sick. they had me in the SAME night. she's VERY old
and I was sure that there was something wrong with her worse and I thought when I brought her up here I was going to have to have her put to sleep but thank God for this animal hospital because now I'm bringing her home and they're giving her medicine and they fixed up my little girl

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I can't Thank Dr. Edge and her team again for all their help during a unexpected emergency call. My first time experience was very professional, even with all the covid crisis going on. I definitely recommend this facility. Thank you again for helping out our girl Cami this morning!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

The people here are always friendly and welcoming. I think they are professional and knowledgeable. I was amazed at how quickly my pets were seen given that they are always busy. It is just a testament to the great work they do that they have so many loyal customers. Will continue to bring my pets here for outstanding care and compassion.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Amazing Doctors!! We had a bad situation with my schnauzer after surgery . Dr Edge stepped in and took over and helped my baby feel better and heal properly!! I will always be grateful.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I had an emergency with my cat on a Sunday. They got me in immediately and Dr. Libby took amazing care of Colby. She truly cared and listened to all my concerns.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Our dog needed emergency care and they were the closest open. Turns out it was likely cancer. All the staff were incredible, truly were so kind and caring. Dr. Kostelansky went above and beyond for our boy and was so great at helping us understand our options for him without pushing anything before we were ready. They were so accommodating to us being there for as long as we needed, even later than they were supposed to be open and made the whole process of putting him out of his pain as easy as it possibly could be.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

Rocky was definitely a free spirit. He had a lot of trust issues so it was a no-brainer to take him to PetPlex for anything and everything! For years he had to be sedated just to be groomed. I felt at ease knowing that the staff there was trained to help him and I trusted them! They never disappointed us! Recently Rocco started to trust them too and the groomer no longer had to sedate him. When Rocky got sick, it was so unexpected and everything happened so fast. They did everything they could do to help him. The day that I had to say goodbye was one of the hardest days of my life. The tech at PetPlex was the person who saved me from a complete mental breakdown that day. I am so grateful to them and their love for animals. They ALWAYS took impeccable care of Rocky at every visit for 10 years and everyone there was gracious and loving when we had our final visit. Shoutout to PetPlex!

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I have never had a bad experience here, but last night was an exceptionally great visit. I had my dogs sutures removed and we came home and she had managed to open the wound! Dr Edge and her team stayed late to fix my Maggie and they were so great to us.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

My Dog, Moses, needed to be put to sleep and my regular Vet was unavailable on a Sunday. We have been to PetPlex a number of years ago and was very thankful to find out that they were available on a Sunday. They were wonderful and very caring even though we were not current Clients. The Vet took her time with us and explained everything in detail, which made us feel more comfortable in making the decision. The follow-up was quick with a sympathy card with personal message and signed by the entire staff, which was very much appreciated. We had his remains back within 4 days in a very nice sympathy gift bag and very tasteful box with his nameplate on it. I cant Thank them enough for their truly caring actions and attention to detail in their follow-up in a difficult time.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would recommend this business

I can't say enough good things about Petplex and the staff and doctors there. Our kitten, Little Paw was admitted this past weekend with urinary problems. He had a trauma while he had been outside overnight. Not only did they see him right away on Friday, they continued to try to figure out what was wrong with him all day on Saturday. Dr Poorman kept us informed all day as to his status and Dr Cartesnsen performed surgery on him at 10 pm that night to try to save his life. Ultimately, he didn't make it, but we are content in the knowledge that everything was done to try to save him. The entire staff from the front desk, to the vet techs, to the doctors treated our feline friend like he was a member of their own family. I could never say enough good things about PetPlex animal hospital and thank the entire staff there for everything they did to try to save Little Paw.

Value for money
Service & support
Quality
Location
Overall ratingExcellent

  • I would not recommend this business

If I could give a negative score I would.

Today 7/12/14
I take my family member a female Weimaraner to be seen in an emergency, because she had been acting delusional, hiding and crying under a bed, had a fever, seen by the Doctor, if that is what you can call this woman going by the name of Jessica Williamson, DVM.

Without running a SINGLE test this DVM begins to tell me that it is pyometra and that my dog has 48 hours to live if we do not operate. To give her credit she did at least take a rectal temperature of my baby and a swab (which was not yet looked at!). She sends a tech back in to provide me with estimates of services to be performed.

This estimate was for $269.26 and included the exam, cytology, blood work (CBC), and urinalysis. When I question why we need these tests if she wants to operate based off of the swab (not yet looked at), the tech knows not what to say, except she can get the doctor.

Jessica Williamson returns to try to explain to me that even though the swab will confirm to her if this is pyometra, she needs the blood tests to see if her white cells are elevated because of infection. When asked if she plans to operate if the swab comes back for pyometra she said YES. So I asked why then do I need $130 blood work? She had no response. I also asked what is the $42 for urinalysis for? Also her response was that it was no where to be found. I then explained that my concern that the $269.26 estimate did not even include a cure or resolution to my child�s situation! She then says she can have the surgery estimate drawn up, and asks my permission to proceed. I tell her she can proceed with the swab only at this point, as I begin to become emotional and tears begin to fall due to concern for my loved one.

The tech returns with another estimate for $973.47 for the surgery, saying the doctor confirms based off of the swab that indeed the bacteria found was pyometra. She then asks if I need a minute to decide. I tell her yes. As I stare at my sick baby with tears running down my face thinking about the impact $1300 would have on my family at home and the impact that the loss of my dog/child would have on my 3 sons and wife at home. I then begin to use the internet to do research on my phone.

What I find is the following:
Symptoms of PYOMETRA in canines:
Abdominal distention (from an enlarged uterus)
Closed cervix
Lethargy
Depression
Lack of appetite
Vomiting
Increased water consumption
Frequent urination
Coming within 4-6 weeks after last heat/cycle
Usually occurring in dogs over the age of 6.

Of all of these items my baby had ONLY one! Her last heat was over 3 months ago and she had just turned 4. She was still eating normal, drinking normal had brief lethargy at most. She had no sensitivity on her abdomen which would show signs of abdominal distention. NONE of this really applied, yet this Doctor was telling me she had only 48 hours to live if not operated on?

The tech returned asking for my decision. I told her I need to pay for what was done and I would be leaving. I was still crying, for fear that my dog could be dying. She said ok and showed me to the desk.

A member of the staff that shall remain nameless saw my distress and mentioned that I should probably consider going to a different clinic. This made no sense to me at the time, because I was rather emotional. I began to drive around and clear my mind thinking that my dog had very little time left with us. That is when I decided to get a second opinion; after all wouldn�t we do the same if it was us.

I drove to Columbus to Rascal Animal Hospital, did not even mention the previous visit to PETPLEX animal hospital when I arrived. The doctor saw my baby and drew blood work and requested to do an x-ray. I asked why and she came in to see me. She explained that she was not sure if it was Pyometra and wanted to do some testing (blood work) and take a look on the x-ray to see if the uterus was enlarged which would tell her more and help make a diagnosis.

AN X-RAY!!!! Never mentioned by Petplex and sure makes more sense than a urinalysis!

I agreed and she brought me an estimate for worst case scenario if it was confirmed as Pyometra and she would have to have surgery. To my shock it was $360.63 for everything including the X-ray and blood work! I was almost visually angry towards Jessica Williamson, DVM thinking about the nearly $1000 difference in cost.

Upon completing the blood work and X-ray the doctor returned to inform me that it was not consistent with Pyometra, but that she did have an infection, and they would like to proceed by keeping the dog overnight and administering IV medication to treat the infection. And that just to be safe they would be doing a 2nd x-ray after she had a bowel movement and sending it to a radiologist for additional review, just to be safe. I agreed.

Several hours later I received a call from the hospital confirming that it was not Pyometra and that my baby would be able to come home in the morning and that she would recover fully!

I am absolutely disgusted by Jessica Williamson, DVM and Petplex animal hospital. This is clearly an operation taking advantage of the emotions of us pet owners and lovers to try and make a dime, and she is clearly pushing spay/neuter over actually treating our pets. This is sick and I don't understand how it is allowed to occur. She and all of those associated with this place with the exception of the girl who told me to try elsewhere, should be ashamed of themselves. My anger towards this attempt to take advantage of my pain and concern for a loved one is overwhelming.

I recommend everyone stay clear of this horrible place.

Service & support
Quality
Overall ratingPoor

Customer Testimonials

Dr. Poorman is not our original doctor but when my Maggie was very sick and couldn't walk we had to rush her ok during emergency hours! I am so impressed with them! Maggie has always been terrified at the Vet and they were so good with her! We even got her nails trimmed(which is always difficult) and I was very happy with the price of everything. They even gave us liquid medicine instead of pills so we can actually get her to take them! We will be switching from our original vet to Dr. Poorman now! Thank you PetPlex for caring for my stubborn and loving 15 year old dog!


Our pets have had excellent care from Pet Plex! The staff and Dr's there are excellent and compassionate! We have had nothing but the best experiences! We have used the emergency services as well as had surgeries and routine care and always been impressed with the responsiveness and professional care received at every interaction.


Thank you PetPlex for taking such great care of my moms dog after she was hit by a car today. We called in a panic and you were able to get us right in and keep my mom at ease while taking care of her sweet girl!


They saw us on an emergency basis for our cat that got beat up by another dog. the took great care of out cat, the staff was very professional and courteous. With the great care we received here, we have found a new vet!


Romeo, my 7 year old jack Russell mix had an emergency and he had not been to a vet in 3 years. And his previous vet is hours away. After calling 2 different places trying to get him seen with no luck. I called PetPlex and the receptionist was very concerned listened to me and made me an appt that day. Romeo saw Dr. Poorman who again was awesome! Thank you to everyone! I would recommend PetPlex if you are looking for a place to take your animal. Not only are they competent they CARE! ... And Romeo is doing great!

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From Our Website

Preventive care is necessary to keep your pet healthy. Petplex Animal Hospital offers Wellness Care, routine Physical Exams, Dentistry and dental X-ray, Surgery, inhouse blood machines, Digital Radiography, CT Imaging, and Vaccinations to assist you in maintaining your pet in the best health possible. To assist in keeping your pet healthy, happy, and smelling nice we offer Grooming, Boarding, and Microchipping. Please call for more details. Petplex Animal Hospital understands that your pet is a special member of your family that provides companionship, entertainment, and unconditional love, and your pet relies on you for food, shelter, and to take care of them when something is wrong.


Home delivery of your pets' medications makes life easier. However, it doesn't always make things safe. Many online pharmacies sell medications that look and sound the same as the ones we prescribe but, in fact, are very different (see the GOA report on rogue online pharmacies). That creates a scary situation for you and the pets you love. That's why we're happy to now offer you home delivery of your pets' medications, from a source you can trust: a source with licensed pharmacists, certified to meet standards of legality, safety and transparency, and meets PCI DSS security standards for YOUR peace of mind.


Immunization and Wellness Care - We strive to prevent illness whenever possible. The time and effort invested in wellness care has rewards for both pets and owners. Wellness care is designed specifically for your pet that includes: comprehensive physical exams, vaccinations, intestinal parasite testing and prevention, heartworm testing and prevention, spaying and neutering, flea and tick control, and specialized blood tests for all life stages. Laser Surgery - Lasers are a minimally invasive alternative to traditional surgery.


Petplex Animal Hospital offers EMERGENCY MEDICAL CARE in Licking County after normal business hours and on weekends. If your pet is experiencing an emergency or sudden illness, please call 740-929-3300. Our experienced staff is on-call and available to help. In an emergency seconds count! Petplex Animal Hospital is an emergency facility that offers many services. Our experienced staff is trained to handle all types of emergencies that can occur at any time. To assist with emergencies Petplex Animal Hospital is equipped with digital radiography, on premises surgery facility, and in house laboratory.


Petplex Animal Hospital is a full-service veterinary hospital located in Buckeye Lake, Ohio. The professional and courteous staff at Petplex Animal Hospital seek to provide the best possible medical, surgical, and dental care for our highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients. We also offer holistic / naturopathic veterinary medical options for clients that prefer a more organic approach to their pet's care.