Guglielmino Joanna M

My fur babies have been going to Cats and Critters for almost 20 years. Dr. Hauch is a caring genuine veterinarian. Her compassion for both the pets and the families shows and it's passed down to her staff. I can't say enough about Dr. Hauch and the staff at Cats and Critters. All of them are wonderful caring people. Highly recommend this facility!

Can't recommend this place enough. My cat gets frequent, very persistent ear infections, and our previous vet didn't even seem to care about determining an underlying cause. Dr. Gray is very informative, is attentive to my cat's issues as well as my concerns, and is always transparent about costs. I also really appreciate that they always have your exam room ready when you arrive and you can take your cat right in there as soon as you walk in the door. No waiting in a crowded waiting room with a nervous cat and however many other loud, strange animals.

Everyone was super nice! Dr. Hach is amazing. My kitty felt comfortable and the Vet gave me every detail I needed to know about future care. This is definitely my new Vet!

I really like the specialty cat care we get at cats and critters. Everyone is professional and kind.

Super friendly. All doctors i met were amazing. So amazing i bought them coffee and doughnuts for taking such good care of my bunnies.

They routinely close the business for staff meetings that last 2+ hours. The only warning is a piece of paper taped to the door, which doesn't help when you've already driven there, and are now stuck waiting a half hour in the parking lot with your scared cat crying in it's crate because there was no advanced notice they wouldn't be open. Other than that, they're fine.

My cat is a violent and a mean cat at the vet, and she's also very large (16lb), and the staff here handles her with patience and grace. My cat is fine at home but gets extremely hard to handle once taken to the vet. The staff takes very good care of her and they really are doing the heavy lifting in terms of cat care. Thank you C&C!

I have a special needs cat and two elderly cats and the vets here have been attentive and very helpful with questions.

I will share some facts about my experience here. My rabbit had visited this clinic for 16 times from 2020-2021. Yes, I spent a lot of money here because I trusted them and I loved my rabbit. I would have done anything to keep him healthy. He died at 1.5 years old. He died young. It took the clinic between 07/09 to 07/23 to just report me a blood report where his liver value SGOT decreased from 82 to 13.

He died on 07/22. One day before he died, the doctor was in office and I had a call asking for the blood report which came out on 07/20, yet no one checked for me or told me about it. The day after, Ace died. Would you like a clinic who takes 13 + days to deliver a blood report? If I didn't ask for it after my rabbit died, I wouldn't know when they will actually give me the blood report.

Could take them even longer. Cats & Critters has also been difficult to me during the autopsy process and cremation. Just because I asked why they didn't tell me about the blood report, they dropped my client status when my rabbit's autopsy was still ongoing. Cats & Critters did not provide me a chance to purchase a good cremation service.

Never gave me an expectation as to how the cremation will look like. My cremation arrived with film of ashes on the surface of the bag. I communicated this to them, yet they blamed it on Cornell. This whole time, Cornell refused to communicate with me because Cats & Critters, as the referring clinic, was actually in charge. Now Cats & Critters failed at helping me get a good service or stay informed.

Be careful with this clinic. It seems like, your pet stops mattering for them once your pet dies. And once you annoy them because you want some honest answers, they drop you as a client.

It's really difficult to find a rabbit savvy vet that truly knows what their talking about. Dr. Hach is absolutely wonderful. She takes extra care with Watson and his sensitive tummy, but also doesn't undermine my own knowledge of rabbit care. Each time I've been in to the office, it's been wonderful. I would recommend this practice to anybody looking for a rabbit vet!

This place is well worth it. They specialize in small animals and the exam rooms are organized for my cats to climb, jump, and hide in. They make sure your pets are comfortable before the exam. Dr. Gray and Jess were amazing with my one cat. He was so afraid to come out but they were patient with him and did everything to keep him feeling relaxed. They answered any and all questions I had about helping my cats. I am so glad we found this place!

They are very professional always willing to answer your questions. Take excellent care of your animals I have two cats that go there and they do a great job taking care of them.

The staff is very caring. The facility is clean and well maintained. I feel that my pet is truly cared about and the employees really understand how much your animals mean to you.

The people here are fantastic. I've been coming here for over ten years. When my cat passed away recently, they were so kind and understanding. I was very upset and it was nice to have people who realize what a pet means to someone.

Staff is very courteous and professional. I was very pleased with the care my guinea pig received.

Great care for all my cats -- kittens and elders. Really appreciate the compassionate and knowledgeable staff.

They have taken care of so many of our cats over the years, from kittenhood to crossing the bridge. Everyone there is always compassionate and competent, and we trust them completely.

My baby girl Luna has been to many vets. Cats & Critters really do care about our baby's. They have diagnosed her where as others just gave her medicine and the issues continued. Thank you for all of your help, support and understanding. They go above and beyond their job.

This clinic has gone above and beyond to care for my furry little child! The love they show her every time I bring her in melts my heart. I appreciate the respect and care they show me as well. I can't thank them enough!

This practice is wonderful. My cat can become aggressive at the vet when she's sick and they always handle her so gently and with such care. They let her roam in the exam room first to warm up which usually helps. As an anxious pet owner they answer all of my questions and explain everything really well. I recommend them very highly.

The staff and Dr. Gray are so friendly and easy to talk to. Always very accommodating and lots of details regarding appointments. Thank you guys for making my transition into the practice with 3 cats so smooth!

Love love dr.hach and all the amazing techs. Every time one of my guinea pigs has an issue they're quick to get her in and do a thorough examination. They take their time and make sure my girls are comfortable. Every interaction I've had is extremely personable and they make sure that whatever treatment plans are made that you always have a say and are on the same page. I would recommend to anyone seeking a small animal vet.

Kind, loving staff and reasonable. Thanks for helping with Sweet Pea today :

I'm so glad I switched to cats & critters! Dr. Hach is so kind and gentle. They don't pressure you to do a million tests or buy their products just to make a buck. I used to go to Westside animal hospital and a routine check up would cost $200 cause the vet would convince me to buy unnecessary supplements and pills. They have your best interest at. heart.

And the staff are so sweet and understanding! They were so accommodating when I came to get my cats pills on a Saturday and I came super close to closing (I'm sorry about that btw!) and the vet tech explained my cats pills so I could understand what she needed. Cannot recommend enough!

Even in Covid times, when scheduling gets crazy, and changes in routines make everything a bit more stressful, the doctors and staff here are always professional and pleasant. No matter which vet works with my cat, I'm always kept in the loop and feel like I'm involved in my kitty's care. Occasionally, when I feel like there's an urgent need to make an appointment and they are booked, they will refer me to other offices within the Monroe Veterinary Associates group and are able to share records with them. But, Cats and Critters is our home base. I've never had a problem getting the care my cat needs. It is also easy to make appointments and order meds or food through their mobile app. so you can free up their phone line and save yourself some time as well.

I seriously can't say enough good things about Cats & Critters. I just adopted a cat and this is my first time having a cat with medical issues. When we went in for his first check up, they assured me his medical issues were nothing to be worried about. They also thoroughly explained to me what his condition meant and what medications he would need to be on. Dr. Adamo is extremely educated as well as kind and compassionate. Also, they have an app that is easy to use and very convenient!

I can order my cat's prescription food and medicine right off my phone and they always have it ready for me right on time! Cats & Critters has exceeded my expectations when it comes to a veterinary office and I couldn't be happier with my decision to come here!

Cats & Critters is great! Dr. Sanders has been so patient and sweet to my cat Gus-Gus, and so patient and sweet with me as I'm navigating some tricky allergy issues he's been dealing with. Everyone in the office is a real gem. They are knowledgeable and professional, and I would definitely recommend them to any cat parent.

Cats and critters is absolutely amazing. My 13 year old Persian cat had to have dental surgery, I was terrified of him getting put under due to kidney issues, age, and breed. Everything went perfect, and on top of that it was the best priced dental surgery that I got compared to other vets. Thank you cats and critters for taking care of my Georgie! You guys did an amazing job

I got a free first-visit voucher from Lollypop Farm that I used. I love how smooth the visit was. My rabbit was absolutely terrified on the way there (she hates being in moving vehicles), but very quickly decided to come out and explore the clinic. Since I'm a new rabbit owner, I had plenty of questions for Dr. Hach, like how to pick my skiddish rabbit up, how to cut her nails, diet, etc., and she answered them all. They were extremely nice to my rabbit too and treated her very gently. Will be coming back for routine check-ups!

Dr. Hach and the staff of Cats & Critters took fantastic care of my rat Radar when he had a large mammary mass removed. Dr. Hach updated me mid-surgery and the staff did an excellent job communicating with both myself and the pet sitter that was watching the rats while I was away. Radar is now several weeks post mass removal and he is doing great thanks to Cats & Critters!

Absolutely love going to Cats & Critters. The staff is incredibly friendly and knowledgable and always keep me reminded when cat has to go in for his yearly exam. I have a "scaredy cat" and he is always put at ease with the vet and doesn't freak out when he's there. He loves his visits to Exam Room 2 because it has a window looking to the outside where he can see birds playing out front. Even though I've moved further away from the location, I wouldn't think of any place else to take him because they do such an amazing job.

Amazing staff and doctors. I have been beinging my babies here since 2008. Nothing but caring and understanding for the doctors and staff. You can really tell they love the animals they care for and what they do. I am overwhelmed at how caring they are. The best vets in Rochester, esp Dr. Hach!

LOVE THIS PLACE! Huge change from vets I have previously been to. The entire staff from receptionist to veterinarian was helpful and welcoming. I have a bunny and was pleasantly surprised that I had little explaining to do regarding her. They handled her very well and made her and me feel extremely comfortable and at ease. My bunny had her yearly checkup and a nail trim. She's a bit skittish around strangers but they handled her perfectly and the vet + assistant worked effortlessly as a team.

They answered all my questions and didn't push any unneeded services on me. Their prices were also completely reasonable and I will definitely be coming here for all of my bunny's future checkups. BONUS: they have cute kitties wandering around the reception area.

I have been bringing my kitty to Cats & Critters for a year and a half, and have always received above-and-beyond care. The receptionists and vet techs are super friendly, and always remember my cat. The veterinarians are thorough, knowledgable, caring women! I recently had a kitty emergency requiring an unexpected overnight stay, and one of the vets actually called me after hours from their home to check up on my kitty.

The office itself houses a few big, loafer cats :) and sells various food, treats, and toys (including some unique items I cannot find in chain pet stores). They are conveniently located for city dwellers in the Park Ave Area (and this is IMPORTANT, as my kitty cannot stand more than a few minutes in the car at a time). This vet is a little pricey, but I think you will find that at all good vets. All in all, C&C is a wonderful, cat-friendly vet office.

I was slightly nervous to bring my 2 cats here after reading some reviews, but I wanted to give it a try since it's right in my neighborhood and I'm so glad I did. Whenever I bring them for checkups they are always well cared for and they can manage both cats with no problem in the same room, despite one of them being an awful patient. I never feel like they're pushing unnecessary treatments or services or that they aren't getting adequate care.

They are also always happy to answer any questions over the phone when I call in. This past week I had to bring my younger cat in for a lower urinary tract infection. They let me bring him right in when I called and watched him all day until his symptoms began subsiding, and they kept me in the loop the whole time (the extra fee to watch him all day was nominal too).

They were so empathetic and walked me through all of his care instructions in detail. I felt so comfortable leaving him there even though he was in pretty rough shape. I'm a happy cat mom thanks to Cats & Critters!

First impressions are a lot to me and Cats and Critters totally surpassed all my worries and sore to the top! I was very impressed with the welcoming/homey atmosphere and adored all the friendly cats that said hello to me from the moment I walked in. I had little to no wait time at all. To be honest I was slightly nervous [being a rabbit mom and knowing what stress can do to the furry bunz] but all my nerves were calmed the minute Dr. Couture came in.

She was extremely personable and friendly, answering any and all question I had. Rabbits are not an easy animal to work on but Dr. Couture handle my boy with ease and the kindness of someone who truly loves animals. Without a doubt I will be recommending them to all my rabbit parents!

I won't take my cats anywhere else, they're so caring and thoughtful here. Also they have very convenient hours so you can bring your furry friend in after work.

I've been bringing my rabbit, Gus, to Cats and Critters for about three years for nail trims and yearly checkups and have had nothing but positive experiences. I've never had to wait long at all to see the doctors, and the staff has always been friendly and accommodating. I prefer to bring my rabbit here because they are the only rabbit specialists in the Rochester area that I trust. I recently started bringing my new cat here as well and have been impressed by their services.

Needs better customer service: I called a day ahead for medicine for my rabbit. I rushed in today before they closed and the medicine was not ready and the vet was busy. I waited almost 1/2 hour and still no meds so I left. Their receptionist needs to me more proactive. She just sat there with a vacuous look on her face. I have paid hundreds of dollars for their time and services but obviously my time is not valuable.

I have worked in the health field for 30 years and nine years as a manager and know what good customer service is. If I was working there this would not be happening and there was not even an apology from the vacuous receptionist. When I called to bring my rabbit in for a later date, the manager confronted me over the phone making excuses for the problem with picking up the medication rather than apologizing.

She also told the parent company that she had discussed the problem over the phone with me which she never did. When people are paying for a service and one that is expensive you cater to the customer even when they are difficult. This is why Wegmans had been so successful. The vets are thorough and know their stuff and also gave me the option for things like blood work telling me the costs up front.

So the problem is not with the vets. There was also one receptionist who was just wonderful. They also sent me a nice card when my bunny died. So I would recommend them for smaller animals like rabbits as they have expertise in these areas. But make sure they are upfront with you on costs, and challenge poor customer service when it is appropriate.

My prairie dog got sick with a simple urinary issue. They ran tests found crystals in his urine and told me to just keep him hydrated and prescribed an anti-inflammatory and then an antibiotic. Over the span of three visits (for each of which i was charged a full appointment visit fee) i spent around $700 but he did not get better so i went to another dr. the next dr i saw said the crystals would not go away unless his Ph level was brought down to a normal range allowing them to dissolve and creating a normal environment within his bladder. with the new treatment he immediately began to improve and after a couple more weeks was 100%. spoke with cats & critters regarding charges i incurred and lack of progress from their treatment. i was refunded a measly $35 for one of appointments (which wasn't even an appointment he was just dropped off and sat there for hours with no communication to me). when i discussed the charges with the vet and went over what happened with the next dr i saw she refused to believe they did another wrong and said that dr was wrong his ph level (which was 8! should be around 6) was fine. despite that fact that we was completely fine AFTER seeing the next dr she refused to accept that their treatment was not adequate and dismissed everything i told her about the treatment he had received elsewhere. now almost two months since the last visit there i have found they accidentally charged my credit card which was on file because my name and number were so close to another client. complete crap will NEVER go to this vet again even if that means i have to drive 1.5 hours to Buffalo to see a vet that can treat my exotics.

Dr. Couture took us right in when we needed an asap appointment last minute on a Saturday afternoon. She knew exactly how to hold and examine a dwarf hamster (which is not an easy task lol). The nurse/vet tech who assisted her had "the magic touch" and we can't say enough good things about her care. A good place to bring your pocket pets aka critters :)

I have experienced the same dental-cleaning merry-go-round with these people, and I get the feeling that it's a 'racket', too. I just resist whenever they bring up the subject, and actually have resorted to doing dental cleaning at home on my 2 cats (with varying degrees of success.). Still, I do have to give them credit for dealing with my diabetic cat on a regular basis, and at least there aren't any yapping dogs in the waiting room. They fill prescription needs quickly, and they are convenient to my neighborhood.

Local vet in the park ave. area that my cat has seen for three years just for regular yearly checkups. I've always had an unsettling feeling about the vets here and my last appt. there put me over the top and I will not be returning. My cat has some swollen gums caused by a little gingivitis and I was told that he needed xrays, a dental cleaning, and possible extraction!

I felt a little rushed and pressured into making a date for this estimated $400-700 of work so I said I wanted a second opinion. I took my cat to another place that I trust and they said he was fine, just buy some dental care food! Quite a difference in opinion and price! He's not due for a teeth cleaning for two more years. Everyone was nice and pleasant but they did a crappy job of explaining things to me and rushed into trying to schedule all this unnecessary work. A little suspicious if you ask me!