At Grand Paws Animal Clinic we provide quality health care for your pets at affordable prices. To provide you the best in animal care, we do limit our services to cats and dogs. Our veterinary clinic also has a convenient early morning drop off service to better serve your busy lives. Our goal is to provide great service at reasonable costs to our clients.

Contact Details

  Website
  City Surprise, AZ
  Zip Code 85378
  Address 11310 W. Bell Rd. Suite 103
  Phone Number (623) 322-3919

Products & Services

Additional Care and Services

Stem Cell Therapy
PRP Therapy
Hill's Prescription Diet
Home Again Microchipping
Blood Typing
Blood Transfusion
Humane Euthanasia
Diabetes Management
Thyroid Management
Renal Care
Cardiac Care


Diagnostic Services

Digital Radiology
Digital Dental Radiology
Ultrasonography
EKG
Barium Study
Urinalysis
Allergy Testing
Cancer Screening
Lab Services including lab draws, heartworm and intestional parasite testing
Pre Cataract Testing including slit lamp test and E. R. G (Electroretinography)


Surgical Care

General Surgery
Spay
Castration
Cesarean Section
Lump and abscess removal
Cherry Eye Removal
Lateral and Bilateral Zepp Procedures
Cystotomy
Dentistry
Declaw
Orthopedic Surgery
Cataract removal
Anal Gland Resection
Aural Hematoma
Amputation
Gastropexy
Eye Enucleation
Entropion and Ectropion Procedures
Urethrostomy
Urethral Obstruction
Pyometra
Foreign Body Removal
Splenectomy
Exploratory Surgery

  • I would not recommend this business
  • Staff members are unprofessional & poor communicators

This review is to provided to make others aware of the terrible treatment that has happened recently. I visited back in September, for a semi-regular visit.
I would like to report the facts behind my experience, from my last appointment (Sept 2020) until today's communication with Marquelle via phone.

My appointment was scheduled back in September. I arrived for my noon appointment, which was delayed for 45 minutes. I asked Alexis for the reasoning, which she had none. I was told Shannon would address my concerns.

The appointment concluded with a visit from Shannon. She asked me about my concerns and questions. I explained to her that for the last few appointments, the communication has been poor. I arrive and every visit seems like they don't know the purpose of my visit.

I told Shannon it's really frustrating because my cat was adopted and has prior issues. She (my cat) is really stressed out when arriving. I was told that G.P.A.C. would use pheromones to reduce this stress. My concern was that prior visits, while inside with my cat, she was not given this treatment.

Shannon insisted that this was false. She accused me without any proof, this was no true. I asked for proof. Shannon told me she would call me in the next few days about this concern. THE FOLLOW UP CALL NEVER HAPPENED.

I contacted G.P.A.C. to make an appointment and was told "we're no longer treating your pet." I wasn't given a reason, just was told good bye.

I called back on November 6th, spoke with Joe. I asked to speak with Shannon (or) supervisor that's available. Joe explained that it wasn't possible, he would leave a message for a call back.

NEVER RECEIVED A CALL BACK......

Today, November 9th. I called and spoke with Nicole this morning. It was around 10am. Nicole said her supervisor would call me back shortly (or) she would let me know. No Call Back!

I called back at 3:45pm and Nicole answered. She put me on hold, I waited for 15 mins. Marquelle answered and was rude and very unprofessional I asked to speak with Dr. Sink the owner of the practice. Her words " NOT HAPPENING." I told her Shannon hasn't contacted me back almost 6 weeks. I left messages and nothing. Marquelle said she would leave her a message and chuckled.

I plan on sharing this experience with everyone. I have referred numerous customers to this vet. I was only voicing my concerns about the lack of communication.

Shannon is very unprofessional. Attitude reflects leadership. I guess that's why this staff has so many new faces. Marquelle apparently wants to be a boss, but lacks the skills to also communicate.

-Jim Pierce

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Overall ratingAverage

  • I would recommend this business

We have used Grand Paws, and Dr. Sink for years. They are very reasonable, professional, caring, and treat our fur babies right.. They have treated our Bulldog, and keep her best interests in mind. I find all the staff to be very caring and love animals. Even my dog Shasta enjoys going there!!

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Overall ratingExcellent

  • I would recommend this business

I have been taking my golden here since he was a puppy. We have been for shots, well-checks, allergies, tummy troubles, and after a scary dog attack. They always give us the best and most efficient care, and my boy is always so happy to see his friends at Grand Paws. We are finally getting better at standing still on the scale The pic is from 2017 to 2020 today (same date) Thanks for being great to my sweet boy!

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Overall ratingExcellent

  • I would recommend this business

The wonderful care of our pets and the devotion of the staff is why we highly recommend Grand Paws Animal Clinic.

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Overall ratingExcellent

  • I would recommend this business

Vet and staff very caring and thorough. Rates are very reasonable compared to an other Vet I used. Me little girl was feeling better in a couple of days.

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Overall ratingExcellent

  • I would recommend this business

The staff are truly amazing! They are very compassionate, knowledgeable and they have always taken exceptional care of my fur kids. I trust the staff 100%!!

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Overall ratingExcellent

  • I would recommend this business

Doctors Johnson, Sink and Crowfoot are the most patient and caring veterinarians around! Their office staff is cheerful, friendly and helpful.
The waiting area is beautifully decorated to make your wait (even though usually very short) more pleasant.
I can’t say enough positive things about GrandPaws!!!

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Overall ratingExcellent

  • I would recommend this business

I can not say enough about the amazing staff. My whole family takes our animals here and would not go anywhere else.

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Overall ratingExcellent

  • I would recommend this business

We just had to put our dog down on Saturday. It was a tough decision to make but we are so happy that we chose Grand Paws to help us with that. We had never been there before and they were so kind with my husband and my dog. So much that my husband wants to move all of our animals over to them. They gave us a nice little paw print to remember her and provided top notch service. I’ve already been telling my friends about them! We will definitely be bringing our other animals there in the future!

Edit: We received a card in the mail that was individually signed by the staff members and personalized with our dogs name on it! Very much appreciated! Thank you for making this process easier for our family!

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Overall ratingExcellent

  • I would recommend this business

love them!! been coming for over a year and Dr Crowfoot (think that's spelling) is my favorite!! but haven't met a Dr or staff I didn't like ... they're absolutely amazing!! A++++ for caring and excellent care!! today they did the tails of our litter of newborn pups!!

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Overall ratingExcellent

  • I would recommend this business

Grand Paws Animal Clinic , where do I start, the Staff was absolutely amazing. They were very caring and compassionate.

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Overall ratingExcellent

  • I would recommend this business

The doctors and staff at Grandpaw's are very professional. They showed great attention and concern for my dog. Great follow up and priced very fair. We have found our vet for life. Would recommend them.

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Overall ratingExcellent

  • I would recommend this business

The decision to let a beloved pet cross the Rainbow Bridge is never an easy one. Today I had to let my Oliver, AKA my little peanut, cross the Rainbow Bridge . But the care and compassion shown by Dr. Sink and the staff at Grand Paws Animal Clinic was beyond anything I could have ever imagined. I thank all of you from the bottom of my heart for making it a little easier to bear the heartache. If there was a 10 star rating system you all would be a million! I just can't thank you enough!

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Overall ratingExcellent

  • I would recommend this business

We love Dr. Sink and all of the staff at Grand Paws!! They’re been taking care of my fur babies for more than 8 years now. I drive all the way from the East Valley to see them!

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Overall ratingExcellent

  • I would recommend this business

I just discovered this animal clinic bcuz I had my kitty Marmaduke neutered by Dr. Kelly's Mobile Clinic & when he got sick, they recommended Grand Paws. I learned on my first visit that every animal a person has (no matter how many) gets their first visit & all required follow-ups free. I highly recommend this place eventhough I had an issue with 1 of the workers on my first visit, but I reported her & she was dealt with. So far, I think my favorite worker is Audrey. She is a very sweet lady who loves animals & very kind to the owners.

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Overall ratingExcellent

  • I would recommend this business

Our family loves this office! The staff is always extremely friendly and makes us feel welcome! Our dogs are members of our family, and Grand Paws Animal Clinic understands that! Even when my Joey needs to be muzzled, the staff still loves on him and reassures him that everything is going to be ok. I highly recommend this office! You won’t be disappointed!

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Overall ratingExcellent

  • I would recommend this business

They have taken care of my girls for years now. Very reasonable and caring. We just recently had to put our 14 year old Pup to sleep and they made it very peaceful. Two weeks later I get a sympathy card in mail signed with personal messages from the staff... that's the extra step that most places wouldn't think of doing. Thanks Grand Paws crew! Your one of the best out there.

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Overall ratingExcellent

  • I would recommend this business

I had an emergency visit and they were able to get me in that morning. Everyone one from the front office to the doctors are very compassionate, professional, and truly wish the best for your pets. I highly recommend Grand Paws!

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Overall ratingExcellent

  • I would recommend this business

I want to thank the staff at Grand Paws. About noon I picked up a stray dog in a parking lot in Tempe. Hot, fella... it was already over 100 degrees out. A local vet nearby checked for a chip. No luck. Local rescue Ive adopted from before had no more room. I called my vet, Grand Paws Animal Clinic to get him checked out before I bring him home. They got us in at 250pm! So grateful. The dog is in pretty good shape, missed a few meals but no signs of illness or injury. And how nice that his first appt vet check was free of charge!!! Classy group of folks! Its things like this that keep me coming back. Been a customer of theirs for 4 years.

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Overall ratingExcellent

  • I would recommend this business

Amazing caring DR's and staff. Would never go elsewhere or trust anyplace more then GrandPaws

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Overall ratingExcellent

  • I would recommend this business

This clinic from the front desk to the doctors and staff are so professional and I felt like they truly had compassion for our dog while he had cancer surgery. I'm such a fan

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