Desert Veterinary Clinic

Dr. Goodman was patient, friendly and highly skilled at explaining the information I needed for my cats care. I will definitely be seeing her again for our pets care, as her love for the animals she's caring for is as obvious as her skilled efficency. The office was clean, the staff was friendly and my appointment was started in a timely manner.

OMG Where do I start. They are wonderful. I had a pharmacy that would not fill a perception for my dog. They have their own human pitbull who got it done. LOL They are great

We've been seeing Dr Thome and staff since rescuing our first kitten 8 years ago. Several kittens later, we still love the doctors and staff at Desert Vet Clinic. When we've seen the doctors and staff out and about in the community, they always ask about our cats. We've also got a special needs cat. Dr Thome and staff have gone above and beyond to make sure that he is well cared for. They've provided us tips and tricks on giving medication, caring for his disease, and making car rides as stress-free as possible.

I really did not appreciate how jazlyn Robertson (veterinarian) tried charging us over $500 for something that was so minor, I was not pleased with my service from them they were not thorough enough to wait for X-Rays from another vet and so then she wanted to charge me for shit that was completely unnecessary. I have no respect for people that try to go the easy way out and not do their job right.

Next time wait the extra 20 min if you need to receive x-rays and don't just give people a goddamn ultimatum! I felt disrespected and personally insulted. I asked for a refund and Im taking my puppy out of their hands. I refuse to support someone who has the ability to do this to others. BE MORE THOROUGH WITH YOUR WORK!

They took good care of cremating my dog Maggie after she sadly was murdered. They also took great care of her when she was alive and had bad stuff happen I recommend them a lot. Rest In Piece Maggie.

We've had a few instances with Desert Vet where we weren't very happy with the way things were handled and that all kind of came to a head today. Courtney was incredibly condescending to me on the phone about my dog's appointment so we decided to cancel. Essentially, we just needed to update his vaccines and she gave me an earful about their "requirement BY LAW" to have a full exam or else they can't update vaccines. Honestly, even if that is true, which I can't find anywhere online, she handled it really poorly and spoke to me in such a rude way that we won't be taking our pets (or our wallets) back to Desert Veterinary Clinic again.

I cannot say enough about how amazing Dr.Goodman is. Her professionalism, knowledge and love and care for my dogs was impeccable. From the first day we adopted Captain Caveman (Pomeranian) as a senior with special needs, until he passed, Dr Goodman always showed compassion, knowledge, courage and always had a plan. From routine check ups to squeezing us in on multiple occasions, to checking on us after he passed, I could not recommend a better Dr.

We have taken our dogs to Desert Vet Clinic for close to 5 years now and we have always loved the professionalism and support of the Desert Vet doctors and staff. I cannot say enough nice things about how they have always provided support for our animals, took time to answer any questions we ever had about our pets' health, or how they have treated us and our pets with dignity and respect when we've had to make difficult end of life decisions for our animals. Desert Vet Clinic is by far the best clinic we have used for our pets.

We've been taking our dog here for about a year and we absolutely love everyone here! Our dog is not always easy to work with but the staff is so patient with him and they truly try to make the experience as low stress for him as possible. I really appreciate that both the vet and the techs take the time to communicate and answer questions even when they are clearly quite busy!

They are booked out several weeks for routine visits/procedures, but I have found they do their best to accommodate more urgent visits. I also find their pricing to be very reasonable and their estimates have always been spot on.

I have been going here for a few years && just this last year I have notified a significant decline in care for my animal. I brought her in 4 times in 3 months & they still managed to vaccinate my puppy BEFORE she was eligible for the next vaccine; they did not charge me for it. but she only had one record at any vet in her whole life. Then again today I got her last vaccine - they told me I was a week too late to get her vaccinated so they wanted to give her a "booster". Since we have been gone, she's had a decent size bump at vaccination site and vet is aware. Said there is no issue, I'm done using desert vet sadly :

Best experience I've had with a Veterinarian! They don't charge you for unnecessary procedures or overcharge compared to other vet clinics. My dog was treated well and I was well informed about everything that went on during our appointment. I'm sad we have to move and not make this our permanent veterinarian for our pet.

NO NO NO! They do not care about animals just money. Have had terrible experience getting my dogs medication, dog has been suffering because of this and they did not call or anything finally I called and due to frustration I yelled and said this is bullshit that I have to call to get his medication 6 days after seeing you guys and the vet then calls back and says if you curse I just wont prescribe it at all? So make my animal suffer more LOL super caring NOT WOULD NOT RECOMMEND IF YOU CARE ABOUT YOUR PETS

Will not be returning unfortunately. We had used them a few times and had fine experiences. I brought my rabbit in for neuter about 8 months ago and all went well, they had the best price in town on the neuter as well. Since then we have adopted 2 more rabbits. One in the her first month of being with us was acting strange and peeing everywhere, which can be odd for rabbits as they like to potty in spot.

I scheduled her to go in to see what was wrong with her. Anyways they didn't find anything wrong, and actually said she was underweight. Now to my surprise just 2 days later I woke up to her having 7 babies. I have no idea how she could have been under weight for 1, as to us she was very heavy and now we know pregnant. I called our vet pretty frustrated for them not have been able to know this and paying for an appointment with no results or even detecting a pregnancy for a due rabbit mama.

Just seemed like they didn't know what they were doing at all. And when I called I was met by a receptionist with such hostility and mockery about my concerns. They took no fault and said I didn't schedule her for a pregnancy exam. lol. Right., because Inhad no idea. they are the experts not me. No refund or fault was taken by them. Well months past and we adopted another rabbit.

He needed to be neutered and having just recently gone through the process with my other rabbit 8 months previous I was aware I needed to have a pre exam scheduled before I could schedule his neuter, to make sure he was healthy enough to receive it. So, I called and scheduled it. Upon picking him up from his appointment and paying, they asked if I'd like to schedule the neuter.

I said yes of course, and to my dismay she said ok that'll be $360.00. Now, just 8 months previous it was $160.00. Upon scheduling his pre exam for the neuter they didn't find it important to tell about this $200 increase until after catching me finished with the pre exam, which no other vet would take, I'd have to do a whole new exam at another clinic and be out another $100 if I didn't want use Desert View. Obviously, I was upset and met by the same mocking receptionist who makes it all out to be my fault and takes no responsibility.

I spoke with the manager, as I felt it was very uncool. And she said it was my responsibility to ask about price increases, as if I would have even known. Also, I understand the prices of things going up, but never in $200 increments and then telling your client you should have known to ask. So, in conclusion. I obviously won't be going back or doing his neuter here.

Out the money for the exam as i will have to do another one anywhere I go. I just have no respect for businesses that take no responsibility for their failures or lacking and put it on their customers.

The Desert Veterinary Clinic staff is one of a kind in their care, knowledge, and appreciation for your four legged family members. My dog has always feared the vet until taking her to see Dr. Thome & staff. Not only can you tell that my dog feels comfortable with the staff, but they take exceptional care of both her & us. They go the extra mile in explaining everything they observe at the visit and make you feel listened to as well as valued. We drive an hour to see them & don't ever think twice about it.

Everyone is so nice and caring about my pets. Through these difficult times they have all managed to make me feel like my pets are so special. Even car side making extra time to talk with me when we have an appointment and I am waiting. I know my pets are getting great loving care. Thank you you guys are the best

I took my dog to this vet clinic for simple oral surgery. Healthy! But.nine days later I was saying goodbye to my beloved furry friend. Due to their irresponsible medical malpractice, I was left no choice but to have her put down. I took her once after the surgery because she became so ill and I called once and they 1. Misdiagnosed her and 2. NEVER told me to bring her back.

Even tho she wasn't eating etc. For three days she suffered, after it was over, I contacted the vet and she dodged her irresponsibility and made lame excuses for her complete lack of knowing her job! I will NEVER recommend this facility to anyone I know that wants to keep their pet alive! This facility has made me lose all faith in vets! Their in it for the cash people! Beware!

We're fairly new to this clinic, but have had nothing except overwhelmingly positive experiences! Dr Goodman and posse take great care of our special needs pup and her sister. Most recently, a shout out to Gabby for her follow up call to doggie dental, she was very professional, kind and reassuring.

I moved to the Tri-Cities this year and have been looking for a vet that would have the patience, understanding, and skill to care for my rottie/aussie mix, Rosie. Rosie was an adult stray before I adopted her and she has some issues with fear, anxiety and fear-aggression toward other dogs. On past vet visits she has ended up so scared that her eyes are crazy-round, she's a quivering mess, and she's done a back flip over me to escape the vet's gentle prodding.

I called Desert Veterinary Clinic and asked if they were comfortable dealing with this type of behavior, and they responded so well. They wish to keep the super-fear from beginning, and will prescribe anti-anxiety meds if necessary. Given their responses to my questions, I took Rosie to see them today. She was able to wait in the car until it was time to go straight into the exam room, and treats I brought helped calm her down a bit once in the room.

The vet tech was so good with her and Rosie's anxiety was manageable. The vet tech (wish I could remember her name!) has a fearful dog of her own and understood Rosie completely. They took Rosie in the back for the exam, but it went very quickly, and kept giving her treats. They reported that she was really scared but evidently they treated her very calmly and compassionately and she was not traumatized when returned to the exam room.

When Dr. Neuhaus came in, Rosie was not scared of her or the vet tech, and kept looking for more treats from them. I am so relieved to have found a great vet that makes the experience much less traumatic for Rosie (and me!). The clinic is clean and nice, the front staff helpful and efficient. I will be returning for teeth cleaning and other care soon!

Whether a sad visit, new patient, or a scaredy-dog. Dr Thome’ and all her fellow vets and coworkers take the test me needed to take care of our babies. The best veterinarian in town.

We love our Vet here. My only problem is if you work a normal day, 9-5, it's impossible to get an appointment. Even just to pick up meds, as the hours are 8-5 Monday thru Friday. It would be nice if you offered one or 2 days a week later hours, and were open Saturday, at least half of the day. Pretty much impossible to get in. So much so that we are considering looking elsewhere for a new vet.

This vet didn't diagnose our cat correctly, very frustrated that they told us that our cat had to have all his teeth taken out and it wouls cost us over 1000 dollars, thankfully we got a 2nd opinion to find out nothing was wrong with our cat, I think this vet has their pocket book in mind only and not the pets, trying to charge for unnecessary procedures, makes you wonder how often they are doing this, never going back to this shady vet!

I took my Labradoodle to Dr. Neuhaus in search of another vet last week for an ear infection and check-up. I was dissatisfied with my current vet. Dr. Neuhaus was amazing! She was loving towards my dog, very knowledgeable, and was upfront with me in regard to the cost. She presented me with all the options available for treatment so I could make an informed decision. I enjoyed her so much that I brought by black lab for a check-up and shots today!

I was travelling through the state and needed to have a follow up from my dogs previous surgery. Though I hadn't an appointment the staff treated me with such care and understanding that I wished they were in my hometown. After only a few minutes wait he was treated and returned to me happy, healthy and with a smile I was told " no charge"! Thank you all

First time visiting and The customer service at Desert vet is exceptional. The reception is friendly and attentive. The text reminders to confirm my appointment were convenient. The exam went smoothly and Dr. Parbs was wonderful. She was extremely helpful and went beyond to help my puppy feel comfortable. The check out process was great, they provided me a detailed estimate for future visits and I didn't feel like they pushed extras on me. Overall great experience I recommend this vet.

The staff here are really polite and helpful. When my German Shepherd became fearful of other dogs and would therfore bark and charge at all other dogs they worked with me and helped me take him right into a room and/or in and out the backdoor. The vet we see is very knowledgeable and if he needs meds she actually explains to me what they are, what they do, and why he needs them instead of just saying he needs this possibly expensive medication because I said so. Their prices are pretty reasonable and I love bringing my pets here!

This review is primarily concerning Dr. Nelson (I've had most of the vets there at this point, but Dr. Nelson has been our dogs' 'primary', so to speak). Our first dog was a female Golden Retriever who lived to be fifteen. We got her when I was nine and appreciated both the level of care and that he would take my questions (i.e., "why does Molly get shots in her back when I get them in my arm?") seriously and give real answers ("Injections are typically given in areas with soft tissue, and dogs have more in their back than their legs.) rather than blowing me off because I was a kid; I think he also realized that I probably had at least at least as much information as my folks as to things like if she'd been eating any plants in the yard.

His diagnoses and treatments tended to be spot on and always seemed invested in her welfare. We were honestly a little distraught when we were told that he wouldn't be available to put her down (her hind legs had given out the night before.) but his surgery ended earlier than expected and he did perform the procedure. He was sympathetic and professional during (and yes, the initial sedating shot was given in her back) and kept my mother and I informed as to what was going on without being too graphic ("She's completely sedated and unaware at this point. I'm going to go get the second injection that will stop her heart. You're certainly welcome to stay with her, but she isn't aware and won't be upset if you do choose to leave.

Do whatever feels right to you, it's perfectly normal to either leave or stay.) I chose to stay, my mother chose to leave. And yes, he answered a few odd post-mortem questions I doubt he's asked very often. Our second dog is a Doodle who's currently a year old. She's only been in twice, for her well-puppy checkup and to be spayed.

Both were handled well and we're all confident that she's in good hands. I recommend him and Desert Veterinary to any pet owners I know who are in the market for a vet. My mother had a cat she took there pre-Nelson and was satisfied, but that was twenty-plus years ago at this point.

We'd just moved into town when one of my dogs broke herself. A quick internet search suggested that Desert Vet was a local option AND likely a good option. They got me in within 3 hours of calling, and Dr. Neuhaus examined my pup and agreed with my assessment: broken. Unfortunately, my wild thing was too painful to determine the actual cause without anesthesia, so we made arrangements to put her under the following day to examine and potentially treat the issue.

Surgery day came, the front office staff was helpful. Doc got a good look at the issue, removed an unrelated lump (at my request), and called to let me know what was going on. Pooch came home with meds, and all seems well so far. The good stuff: - Prompt! Appointments within hours for a new client! - Dr. Neuhaus largely catered to my neuroses and preferences in regards to my dog's care. - They helped fix my sidekick! - They didn't push extras!

My only complaints: - the exam was done outside of the exam room. I was told they were taking her out to get her weight and temp, but then she was brought back in and the entire exam had apparently been done out there. I much prefer to be present and monitor the handling and restraint. I know that there are many dogs that are much worse when their owners are present, but in my experience, she's done much better with me there to offer words of encouragement (or to tell her to knock the bullshit off). - Holy cow, it's pricey.

I think I paid $65 for an exam. (Possibly $60.) Regardless, the prices here are on par with (possibly more than!) what I paid in Chicago, only the vet in Chicago also offered laser therapy, acupuncture, etc.

OUTSTANDING VETERINARY DOCTOR (Dr. Jim Benson) AND CLINIC! I am truly overwhelmed with gratitude. We switched from another local clinic after learning that a routine dental cleaning for a perfectly healthy dog was going to cost $900. We were fortunate to have Dr. Jim Benson assigned to us. The dental cleaning for our 8 year old Lily cost us half the price.

When there was a relatively minor complication Dr. Benson addressed it in a competent, caring and cost effective way. But it was with our 14 year old Brittany Spaniel, Freddie, where Dr. Benson truly shined. Freddie badly needed dental cleaning, but I had been told before that he was "too old" for anesthesia. After having "full body" blood testing, Dr. Benson called and laid out my options: most likely Freddie would be OK; if this was his dog he would go ahead with the procedure.

Being a surgeon myself, I concurred with the evaluation. Freddie's procedure went perfectly. Not only did they do a great job cleaning his teeth but they also pulled out grass out of his ears, flushed his tear ducts (which I had been told by a previous vet was impossible), expressed his anal glands and trimmed his nails. The net result: Freddie acts now as a puppy again!

The combination of competency, caring, respect, cost effectiveness and wonderful techs and staff makes Dr. Benson & Desert Vet true five star heroes! We will definitely be customers for life!

Dr. Thome is just awesome. Unfortunately, I've had to make a few recent visits (for "dog butt" issues, and punctured paws), and she took care of both of my dogs. Thought I'd upgrade to 5-stars, because for the Tri-Cities, this has got to be one of the best veterinaries--I know quite a few people who feel the same way about this place, and Dr. Thome.

When I originally moved here, I was flying out with a cat that had recently had surgery and had to find a local vet fast (stitches needed removal and such). I just randomly found them in the phone book and made an appointment from the opposite coast. Relative to my Massachusetts vet-type people, they're cheaper (they even thought I was crazy to try and pay them for removing a few stitches!) and at least as good.

I see Dr. Thome (love her) who always remembers me and my girls. She was outstanding while my cat was sick and she (along with several other staff members) cried with me when I finally had to give up and put her down just before Christmas. I also have one "special needs" cat that they are very good with. It sure ain't fancy, but they'll care about and for your pets very well (and you too). Everyone that I know who goes here has had good experiences.