Our pet-loving staff is small but passionate about quality veterinary care. Compassionate patient care is our top priority. We share our lives with dogs and cats so we understand our clients desire to find the right group of people to trust with their pets' care. Dr. James and her staff are wonderful! We've had two dogs seen by her and a couple of emergencies and she's fit us right in and treated both with great care. She's very personable and knowlegable! She takes her time to find out what's going on, explain it and answer any questions.
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Dr. Anne James is from El Paso, Texas. She is the oldest daughter of eight children, and loves her large family. Her summers growing up were spent at her family's ranch in Alabama, where her love for animal care began in caring for the ranch and breeding horses along with cattle. She began college at Texas Tech University and completed her undergraduate degree with a bachelors in Animal Science, then immediately entered veterinary school at Texas A & M University.She received her Doctorate of Veterinary Medicine degree in 1989.
Annual Comprehensive Physical Exam/Dental Exam, update necessary immunizations, flea/tick/heartworm prevention for dogs and cats, heartworm/tick disease testing for dogs. Update necessary immunizations for dogs and cats: based upon age, previous vaccinations, pet's health status, public health requirements and lifestyle of the pet.
Reviews (10)
L. Sch
Mar 21, 2022
Van Ortiz
Jan 05, 2022
The door was not locked and there was no sign visible from the outside that they do not allow anyone into the store. My wife went to pick up Meds for our dog and walked in masked. She was met with yelling and rudeness. We respect individual choices to protect against Covid however, this was completely mishandled by their representative. This was the second time that the staff there interacted with her rudely.
When my wife called to complain, the same person answered the phone. It is not a proper apology to say "I'm sorry you felt that way." A proper apology is "I'm sorry I treated you that way.". It's also not the customer's fault that they failed to lock the door and/or post a sign that all business is essentially via "curbside". It is not the customer's fault that they didn't have an email on file.
We had been bringing our pets to this office for years. That will end today. If we aren't treated kindly and respectfully, we will do business elsewhere. Fortunately there are MANY choices for pet care near Stone Oak. This facility must learn how to properly engage with their customers Covid-protocols aren't an excuse to be rude.
When my wife called to complain, the same person answered the phone. It is not a proper apology to say "I'm sorry you felt that way." A proper apology is "I'm sorry I treated you that way.". It's also not the customer's fault that they failed to lock the door and/or post a sign that all business is essentially via "curbside". It is not the customer's fault that they didn't have an email on file.
We had been bringing our pets to this office for years. That will end today. If we aren't treated kindly and respectfully, we will do business elsewhere. Fortunately there are MANY choices for pet care near Stone Oak. This facility must learn how to properly engage with their customers Covid-protocols aren't an excuse to be rude.
Kathy Anderson
Sep 20, 2021
Sharon Buckley
Aug 08, 2021
Joanne Holbrook
Jun 21, 2020
Kellye Sanders
Oct 27, 2019
Scott Lawlis
Apr 03, 2019
Cory West
Mar 21, 2019
Michelle Benavides
Dec 25, 2018
Amber M.
Jun 14, 2018
Had a horrible experience (2x with) with their receptionist Lynn. Wouldn't help or do her job. It is too bad, because the vet, and most of the staff seemed to be fairly nice. However, the front desk associate is enough to ruin it for everyone. Unhelpful, confrentational, and flat out rude. She was enough to inspire me to take my three dogs to the Ark.
I encourage their management consider putting a friendly face, who has a basic understanding of customer service, in the front, and letting this associate learn how to file in the back.
I encourage their management consider putting a friendly face, who has a basic understanding of customer service, in the front, and letting this associate learn how to file in the back.
