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Affordable Pet Care - Sally Chappell We hope that you'll find our webstie to be informative and and helpful. We encourage you to come back and visit us soon as we regularly update our site with new information and resources for you and the care of your pets. For your convienence, all forms which are required for your pet's care, are available on-line. The FDA has announced a recall due to potential salmonella contamination.
Reviews (32)
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Haley Dow
Jun 26, 2022
Experienced terrible customer service and patient care here during my initial consultation, so I ultimately decided to take my kitty to another veterinarian for his procedure. I was quoted $1,300 at Covenant Care, whereas Leon Valley Hospital did the same procedure for $250. I guess you could come here if you want to spend an extra grand for a coffee bar and nice decor, but I personally prefer better care for my pet, amazing customer service, low wait times, and more experienced doctors. I don't recommend coming here, and definitely don't recommend asking Elizabeth any questions if you do, as she will threaten you.
Gregory Watson
May 14, 2022
We absolutely LOVE Covenant! The facility is always immaculate, the entire staff is incredibly welcoming and everyone actually seems HAPPY to be there. They handle both of our cats with so much love and care every time we've been there. The only hang up for us is the idea of requesting an appointment on the app only to be contacted and given the next available anyway. Hopefully somewhere down the road, we'll be able to see a calendar of open appointment times and select one to avoid the extra step of needing to be called and offered one.
Sheri Collins
May 12, 2022
Originally Affordable Pet Care was great. Unfortunately the new hospital was very disappointing. They are boarding animals now so to have your pet taken care of you'll need every single vaccination under the sun. Also, my dog fractured his tooth and needed it removed plus a dental cleaning. He's a little older, 10 years, so I was worried but they assured me that he would be fine.

After his tooth extraction and cleaning they called me and said he did great and there were no complications. My husband picked him up. When I got home I IMMEDIATELY noticed something was wrong. He wasn't breathing right and blood tinged fluid was continuously dripping from his nose. I called Angel of Mercy and talked to them. I thought he aspirated fluid.

We watched him closely then decided to take him into the emergency hospital. I thought he was dying. Turns out, during his intubation his esophagus was traumatized. The surgery was about 1.5 years ago and he will never be the same. His breathing is always raspy and gets really bad when he gets excited or runs or barks. It sounds like his esophagus has shrunk in diameter. We were faithful clients for MANY years and were very disappointed in the situation.
Jennifer Williams Naomi'S. Mommy
May 05, 2022
They were able to squeeze me in during a rough time with our guinea pig. We had heart breaking news but they showed so much compassion. Thank you so much for taking care of our TT on her final day. I'll forever be grateful for the care each staff gave.
Vanessa Crum
Apr 27, 2022
Dr Earl was so sweet and compassionate with us. We had been to 3 other vets and no one could give us an answer. Dr. Earl was able to give us an answer after 10 minutes and was so nice when he told us it was cancer. Treated me and my dog like we were more than just a number or money.
Corey Clark
Apr 06, 2022
This is seriously the best Vet I have ever been to. We transferred care to covenant care in January of 2022 due to less than caring treatment from another vet on this side of town. Every time we go in for appts front desk staff are so sweet, the vet techs are kind, and the vets are some of the nicest professionals I have ever interacted with. We have now had the unfortunate experience of having our pup cross the rainbow bridge this last week.

The staff went above and beyond to make us feel supported and cared for during this difficult time. They have amazing grief rooms, with couches so your pet doesn't have to be put down on a metal table. This practice seriously goes above and beyond for their clients. We are so grateful to have found covenant care.
Chavonne Almaraz
Mar 25, 2022
I've been coming to Covenant since 2015 when they were Affordable Pet Care. This morning I was supposed to have back to back appointments for my cat and my dog, but I was running late after struggling to get my cat in his carrier and just having a really bad morning. They called ten minutes after my appointment was supposed to start, I told them I'd be there in five minutes, and the lady said it would be too late.

They cancelled both appointments, because they said they don't do back to back appointments, they just schedule a full hour for two pets. I'd understand if they could only see one pet, but to cancel for both is ridiculous. They then told me I'd have to pay a deposit for any future appointments. After being a loyal customer for seven years, I'm late one time, and now I have to pay a deposit?

Sorry I had one bad day. This is especially messed up considering all the times I have sat in the waiting room, or my car well past my appointment time because the doctor was running behind on appointments. You guys can be late, but we can't?
Kris Aguilar
Mar 17, 2022
Update: taking away a star In the past, I have received a sympathy card when I have had you put my animals down. After bringing Dino to you for over a decade, you can't even bother to send a simple card? Very disappointed. Unfortunately, we had to put our big baby, Dino, down yesterday. The comfort room was just beautiful - like sitting in a living room - and they were able to put him down on the rug on the floor, relieving my anxiety over how the procedure would go. (My dog hated being put on the elevating exam tables.) Dr. Earl was so kind and caring during the procedure, reassuring us we had done everything we could to give him a good life and it was just his time to go. My heart is still broken, but I could not have asked for better treatment during this very sad time.
Abi Arredondo
Feb 05, 2022
Best place, in my opinion, to bring your pets. I have 1 dog and 3 cats and they are really good at taking care of my animals. I have a drama cat and they work with her really well to keep her calm. I had taken her somewhere else, long ago and that place would knock her out. Here they don't do that they have great tricks up their sleeves. Once I saw this I was hooked and have not gone anywhere else. Medicine gets expensive, but they help with offering options and they get prescription ready pretty quickly. Overall a great vet to bring your pets too.
Gracie O'Toole
Jan 26, 2022
Unfortunately my visit was due to my pets passing, but the staff made it a bit easier. They were very friendly and accommodating. They even sent me a condolence card with my pets paw print in it. I will keep that card in a very good place as a memory of my pet. Thank you very much to the staff!
Gina Santonastaso
Jan 02, 2022
Affordable Pet Care has cared for our pets since 1990. This was our first time at Covenant Care. It was a 40 minute wait. The part time vet didn't examine Austin; she barely glanced at him and didn't notice he was congested. I had to ask for medicine. I was interested scheduling a dental but Austin 18 years old. I asked the vet what she thought but she had no comment.

I left a message at the front desk for Dr. Earl to discuss the dental. I didn't receive a response and had to call back and leave another message. The vet didn't call me, instead the office staff left a message I could call and set up the dental appointment.
Jennifer Ruiz
Dec 21, 2021
Had a great vet see my dog about her allergies and had her annual exam as well since we were there.
Karen Oster
Nov 29, 2021
Friendly staff. The Doctor was great. They were really busy so had to wait and of course I was really early as usual. I was sad to see an old couple bring in a cat and dog, they were put in the comfort room and the candle was lit for animals being put to sleep.
Rene Shaw
Nov 21, 2021
Thank you to Dr. Earl and the staff at Covenant Care for the care and compassion each and everyone of you showed to our sweet Suzy Q, my husband and myself. Blessings to all
Claamchowder
Nov 11, 2021
I'm here every few weeks or so because I have too many animals, and I always recommend covenant care to all my friends and family. The folks here are so wonderful and you can feel the love they have for animals. Plus, they do exotic care here too! All around a 10/10 place
Vanessa Hanson
Oct 13, 2021
We have been customers for over 8 years. They treat our dogs like family. When our Solomon passed away they sent flowers! The quality of care is amazing. They diagnosed our Milo with Lupus and keeps us updated with his ongoing care. I wouldn't trust my dogs with anyone else!
Brenda K.
Oct 11, 2021
Worst experience ever! Been here multiple times during the pandemic & this was the first time we had a chance to get down to accompany our dog in & it was the worst experience we have ever had with a dog (and we have had many pets). The staff was inexperienced & made an already tense situation worse by not interacting with our dog & then requesting we muzzle him.

Their demeanor, failure to show empathy while accusing him of being aggressive & requesting he be sedated next time was just absolutely ridiculous as he has never before been like that. So no thanks, we will definitely find a place that doesn't traumatize dogs & knows how to handle them.
Stephanie G.
Sep 21, 2021
I made an appointment on line at the new Grissom Road location easily and that was a plus. My son took Precious, our dog, in for skin problems and he relayed that the attendants were fantastic and precious was treated like she is to us. She received her shots and had some meds for the itching. I'm happy to say that I will definitely return again to this animal hospital for all my vet needs.

It is close to home and he said it was very clean and they were very organized. And, I appreciate the nice follow up note we got from them also. Great customer service and very pleasant folks to deal with. And I had no trouble getting hold of them by phone, but perhaps it was a not so busy time. I didn't realize they had an old location. I just saw the building going up as I went down that road often, and assumed this was the only Covenant Animal Hospital. Again, kudos to the staff that my son dealt with. He said everything was explained and all his questions got answered.
DebraGus P.
Jul 24, 2021
We have been taking our cats here for the past 3 yrs. The staff and vets are very caring esp when Odie had to be euthanized due to failing kidneys. They fit us in so Odie did not have to suffer. We will continue to use them.
Kelly B.
Jun 28, 2021
We've been taking our 3 dogs here since the old location down the street. Today I picked up prescriptions for all three dogs. We asked for 5 days of meds for each dog, for the 4th of July timefame. We know people will set off fireworks before and after. They gave us 30 days of meds. I didn't have time to ask them to reduce the prescription to what I asked for.

The front desk clerk told us it wouldn't make that much of difference in the price. What? Each of the 3 prescriptions has a $17 surcharge. The bill was $110. That means $51 of the bill was not for meds, it was for the surcharge. The clerk told us the surcharge was for the bottles, and the pharmacist filling the prescriptions. The prescriptions were ready within an hour of us calling them in.

So when did this pharmacist show up to warrant $17 surcharge per prescription. The Trazadone dose for my 2 big dogs is 150 mg. With the surcharge, Covenent is charging me $40 a bottle. Without the surcharge that comes to $23 a bottle. Guess what? 1800PetMeds sells 150mg for.56 cents each, or $16.80 for a 30 day supply. That's before the discount!

No surcharge. I expressed my disbelief at the counter and I don't think it will make a difference. But I can show that I'm not going to pay $17 for a surcharge, by never going there again.
Angela G.
Jun 23, 2021
Please be courteous that if we have a scheduled appointment to get us in at that time vs having us wait outside half and hour past our scheduled time. I also feel awkward having my pet being inside while I'm waiting in my car. I like to witness what's going on with my dog while I'm a paying customer and making sure there are no mistakes or hiccups.
Angel S.
Jun 18, 2021
I actually already wrote a google review on this hospital, but the technicians are very helpful and are genuine but it felt like some of the doctors did not care about my pet, I had to ask to see a different veterinarian because she seemed to be the only one who cared about my pup and did a full work up on him.
Sierra B.
Apr 26, 2021
Stay away, they never answer the phone, poor assistance. I left there having to take my pup to the emergency room because they knew she was allergic to one of the vaccinations but said they'd give her the right one after the pervious time I took her and she had a reaction. They swore she'd be fine but when we got home her face was puffy.

I left with paying about $600 that ended up turning into $1200 because of their mistake. It doesn't make sense how they don't have an emergency per care if they're gonna send our pets home with poor treatment and then I have to take her back to another clinic to be helped. I wrote a google review and they said to contact and email them but no response from my email.

Very disappointing. And it seems as when there's multiple bad reviews, the owners then want to step in and help when the care should've been provided before. I'd give this 0 reviews if I could.
Anna C.
Apr 13, 2021
Had the best and easiest vet visit ever today! From the receptionist over the phone who did scheduling, to the technician Lauren and Dr. D'Intino, everyone was a joy to interact with. Even the young lady who greeted me when I came in was so sweet! The building is new and everything was really clean and I'm just so overall happy I scheduled Stella's annual here. I will be bringing my other pups in and will recommend this place to all!
Hanna D.
Apr 10, 2021
I've been going to this establishment since 2019, when they were still Affordable Pet Care Northwest down the street. This location is bigger and more beautiful, but their service remains top tier. The staff there never fails to amaze me with their friendliness and their care for my pup. Every visit comes with professional and genuine service.

My pup's doctor is also amazing. Even though animals come and go, the place remains extremely clean at all times. I can't recommend Covenant Care enough. Make them your new vet now!
Mandee W.
Feb 23, 2021
Love this place. Everyone is always so nice and respectful. Just got my dog spayed and microchipped and they did a great job of explaining everything going to happen as well as what to be expected at home. Followed them here to this new location. It's so nice and clean. Will continue to be with them as long as they are around.
Debby N.
Feb 22, 2021
For a first time visit, I was not pleased with the service of my pet. My 18yr old daughter took our family dog in. I had called in advance and I told Paula about his condition and my expectations. He has bronchitis and needed an antibiotic and steroid. Additional test were done without authorization and were extremely expensive. He did not require or need a heart worm test. Dr. Marti Hanes over medicated our pet and now he's throwing up and unable to keep meds down.

He doesn't want to eat anymore. I was told if his condition worsens to return for IV therapy. I returned and was told that because the vet that saw him was not available, that I would need to get him re-evaluated and pay more! The supervisor was not willing to listen to my concerns and upset me. I will never go back to this place, even if it were the only place to go!

The staff is rude, they don't listen to concerns and do what they want to get the most money out of a visit. I will say that the older gentleman that greeted me at my car was of excellent service.
Patty B.
Jan 18, 2021
Before the change they were Affordable Pet Care and they were wonderful. Since the switch I've been to their office 3 times. The first was for a follow up to an emergency situation where they left me in the exam room to prep for X-rays. I was there forever, I was there for so long the lights in the room went out. I was furious. I went to the front desk said my piece and left.

They called me and apologized and asked me to come in the next day and the owner would see us. He was phenomenal. On Friday, we had a tech appointment. I pulled up, early, a tech walked up, verified the names put a pink sticker on my car and said she'd be right back. Techs were taking dogs in and out, some there longer than me, some not. After 25 minutes (after appointment time) I left.

Upon arriving home, I called and asked for my dogs' records to be transferred to another vet. They did so without question and the person working with me said she worked at that vet before coming Covenant Today I had a message sent to me reminding me to bring a fecal sample to the appointment which has already past. There is a huge disconnect on animal care. I hope they get it worked out.
Brenda H.
Dec 12, 2020
First time here and we went in because our cat voodoo was not doing well. Beautiful place and really nice vet tech and veterinarian. They were very clear on their prices and unfortunately voodoo had a large tumor and we had to put her down. They were very comforting in saying she would not be alone and they would take care of her until the end. That alone made my daughter and I feel better. They packaged her well for her last trip back home. Thank you
Yareth Vasquez
Dec 09, 2020
Staff is very friendly and courteous, we've been taking Dakota since we adopted her. She has bad allergies and has been getting a bad rash. The vets are sweet to her and always have good recommendations. I'm giving 4 stars since I've only been taking my dog here since February, it has been pricey the couple times we've came here. But you gotta do what you gotta do for your fur baby! Going to see how her new medication and recommendations work and we'll continue from there.
Dorie B.
Dec 04, 2020
This is our second trip here. The first was when they were still at their old location down the street. On our most recent visit, our dog was vomiting and just not doing well. She is older so, honestly, I was expecting the worst when we went in. After some blood work, it was actually a simple issue that was fixable. The staff is very sweet and caring.

The staff was clear about the costs and willing to take things one step at a time to try to determine what was wrong before racking up a bill. The vet was also willing to take things slow with treatments to see if simple solutions worked before needing to take it to the next step. They took very good care of our pup and Dr. Koretsky checked in on her the next day. The young man I spoke with on the phone was very courteous and helpful.
Kalynn M.
Dec 03, 2020
Couple weeks ago, I took my dog for check-up. The ladies in the front were so unhelpful. "Destiny" was the most unhelpful. She just looked at me as if she didn't know what I was there for. I do not tolerate disrespect or given dirty looks from Nicole or Cassie. I wouldn't recommend bringing your fur babies here! Definitely not a good atmosphere for anybody.